UX

4 articles

Usability research, onboarding and interface design, judged by what people actually do on the screen rather than what they say.

4 articles

  • Two people at a small table with open notebooks

    How to run a five-user usability test this week

    You don’t need a lab, a budget or a research team to find the worst problems in your product. You need five people, one task and the discipline to stay quiet.

    Marcus Lee 8 min read

  • A laptop screen full of app tiles
    Field test 02

    Onboarding that teaches one thing

    A project-management tool replaced its eight-step product tour with a single task. Fewer people finished onboarding. More of them were still there a month later.

    Marcus Lee 7 min read

  • A magnifying glass held over a chart that is falling

    Stop calling it user error

    When a customer does the wrong thing, the interface usually asked them to. On the phrase that lets product teams off the hook.

    Daniel Côté 5 min read