Return on Behavior Magazine » Voice Of The Customer http://returnonbehavior.com Home for marketing and customer service professionals Sun, 29 Jan 2012 20:15:50 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 3 Steps To Start Listening To Your Customers http://returnonbehavior.com/2010/09/3-steps-to-start-listening-to-your-customers/ http://returnonbehavior.com/2010/09/3-steps-to-start-listening-to-your-customers/#comments Tue, 14 Sep 2010 04:10:13 +0000 Fredrik Abildtrup http://www.returnonbehavior.com/?p=2363 http://returnonbehavior.com/2010/09/3-steps-to-start-listening-to-your-customers/feed/ 0 Who translates today’s voice of the customer to tomorrow’s actions? http://returnonbehavior.com/2010/09/who-translates-todays-voice-of-the-customer-to-tomorrows-actions/ http://returnonbehavior.com/2010/09/who-translates-todays-voice-of-the-customer-to-tomorrows-actions/#comments Thu, 09 Sep 2010 02:50:50 +0000 Linda Ireland http://www.returnonbehavior.com/?p=2339 http://returnonbehavior.com/2010/09/who-translates-todays-voice-of-the-customer-to-tomorrows-actions/feed/ 0 5 Steps to Keeping Your Customers http://returnonbehavior.com/2010/04/5-steps-to-keeping-your-customers/ http://returnonbehavior.com/2010/04/5-steps-to-keeping-your-customers/#comments Mon, 26 Apr 2010 00:12:37 +0000 Fredrik Abildtrup http://www.returnonbehavior.com/?p=2049 http://returnonbehavior.com/2010/04/5-steps-to-keeping-your-customers/feed/ 0 Management Imperative #1: Invest In Culture As A Corporate Asset http://returnonbehavior.com/2009/11/management-imperative-1-invest-in-culture-as-a-corporate-asset/ http://returnonbehavior.com/2009/11/management-imperative-1-invest-in-culture-as-a-corporate-asset/#comments Thu, 26 Nov 2009 11:13:05 +0000 Bruce Temkin http://www.returnonbehavior.com/?p=1444 http://returnonbehavior.com/2009/11/management-imperative-1-invest-in-culture-as-a-corporate-asset/feed/ 1 Are Customers As Loyal As Puppies? http://returnonbehavior.com/2009/09/are-customers-as-loyal-as-puppies/ http://returnonbehavior.com/2009/09/are-customers-as-loyal-as-puppies/#comments Sat, 26 Sep 2009 05:26:12 +0000 Chris Stiehl http://returnonbehaviormagazine.com.previewdns.com/?p=589 http://returnonbehavior.com/2009/09/are-customers-as-loyal-as-puppies/feed/ 0 New Interest in, and New Tools for Measuring, Customer Satisfaction http://returnonbehavior.com/2009/09/new-interest-in-and-new-tools-for-measuring-customer-satisfaction/ http://returnonbehavior.com/2009/09/new-interest-in-and-new-tools-for-measuring-customer-satisfaction/#comments Sat, 26 Sep 2009 03:05:17 +0000 Tony Lopresti http://returnonbehaviormagazine.com.previewdns.com/?p=518 http://returnonbehavior.com/2009/09/new-interest-in-and-new-tools-for-measuring-customer-satisfaction/feed/ 0 Close the Gap between Customer Promise and Customer Experience in 4 Steps http://returnonbehavior.com/2009/09/close-the-gap-between-customer-promise-and-customer-experience-in-4-steps/ http://returnonbehavior.com/2009/09/close-the-gap-between-customer-promise-and-customer-experience-in-4-steps/#comments Fri, 25 Sep 2009 22:23:36 +0000 Fredrik Abildtrup http://returnonbehaviormagazine.com.previewdns.com/?p=286 http://returnonbehavior.com/2009/09/close-the-gap-between-customer-promise-and-customer-experience-in-4-steps/feed/ 0