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Posts Tagged ‘Voice Of The Customer’
 

 

3 Steps To Start Listening To Your Customers

In TeleFaction we have worked with the Voice of the Customer disciplines for almost 10 years now.
by Fredrik Abildtrup
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Who translates today’s voice of the customer to tomorrow’s actions?

We look at how translating today’s lessons into actions that make a positive difference for customers and organizations alike.
by Linda Ireland
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5 Steps to Keeping Your Customers

Financial turmoil, economic crisis, credit crunch – haven’t we heard enough? The CEO of TeleFaction looks at ways you can find ways of keeping your customers.
by Fredrik Abildtrup
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teamwork

Management Imperative #1: Invest In Culture As A Corporate Asset

Why do companies create capital expenditure approval processes and develop strict cash management procedures?
by Bruce Temkin
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Are Customers As Loyal As Puppies?

Then Why Do They Often Follow the Salesperson Out the Door?
by Chris Stiehl
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New Interest in, and New Tools for Measuring, Customer Satisfaction

There’s new interest in solving an age-old corporate problem: how to measure customer satisfaction.
by Tony Lopresti
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Close the Gap between Customer Promise and Customer Experience in 4 Steps

Mass-communication creates expectations, but when the customer does decide to contact you, how will you know if these expectations are met?
by Fredrik Abildtrup
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