Return on Behavior Magazine » Unhappy Customers http://returnonbehavior.com Home for marketing and customer service professionals Mon, 09 Jan 2012 09:09:35 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 50 Facts about Customer Experience http://returnonbehavior.com/2010/10/50-facts-about-customer-experience-for-2011/ http://returnonbehavior.com/2010/10/50-facts-about-customer-experience-for-2011/#comments Tue, 26 Oct 2010 01:53:15 +0000 James Digby http://www.returnonbehavior.com/?p=2438 http://returnonbehavior.com/2010/10/50-facts-about-customer-experience-for-2011/feed/ 44 Why customers love to complain http://returnonbehavior.com/2009/09/why-customers-love-to-complain-2/ http://returnonbehavior.com/2009/09/why-customers-love-to-complain-2/#comments Sun, 27 Sep 2009 10:23:26 +0000 Peter Niemeyer http://returnonbehaviormagazine.com.previewdns.com/?p=759 http://returnonbehavior.com/2009/09/why-customers-love-to-complain-2/feed/ 0 23 Facts you can’t ignore about customers’ loyalty and satisfaction http://returnonbehavior.com/2009/09/facts-you-cant-ignore/ http://returnonbehavior.com/2009/09/facts-you-cant-ignore/#comments Fri, 25 Sep 2009 23:42:24 +0000 TeleFaction A/S http://returnonbehaviormagazine.com.previewdns.com/?p=370 http://returnonbehavior.com/2009/09/facts-you-cant-ignore/feed/ 0 The Customer Complaint Iceberg http://returnonbehavior.com/2009/09/the-customer-complaint-iceberg/ http://returnonbehavior.com/2009/09/the-customer-complaint-iceberg/#comments Fri, 25 Sep 2009 23:00:37 +0000 Paul Quinn http://returnonbehaviormagazine.com.previewdns.com/?p=324 http://returnonbehavior.com/2009/09/the-customer-complaint-iceberg/feed/ 0 More facts you cannot ignore – part 3 http://returnonbehavior.com/2009/09/more-facts-you-cannot-ignore-part-3/ http://returnonbehavior.com/2009/09/more-facts-you-cannot-ignore-part-3/#comments Fri, 25 Sep 2009 11:30:48 +0000 TeleFaction A/S http://returnonbehaviormagazine.com.previewdns.com/?p=263 http://returnonbehavior.com/2009/09/more-facts-you-cannot-ignore-part-3/feed/ 0