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Why customers love to complain
Complaining, complaining, complaining…more and more people are complaining about everything.
23 Facts you can’t ignore about customers’ loyalty and satisfaction
These 23 facts that are probably the most important things to know about customer loyalty and customer satisfaction!
The Customer Complaint Iceberg
This research shows that for every 26 unhappy customers, only one will lodge a formal complaint with Management.
More facts you cannot ignore – part 3
You probably already do know this, or at least some of this. But then again, I have learned through experience that repetition helps.