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	<title>Return on Behavior Magazine &#187; Twitter</title>
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	<link>http://returnonbehavior.com</link>
	<description>Home for marketing and customer service professionals</description>
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		<title>Listen, learn, and avoid consumer boycotts</title>
		<link>http://returnonbehavior.com/2010/01/listen-learn-and-avoid-consumer-boycotts/</link>
		<comments>http://returnonbehavior.com/2010/01/listen-learn-and-avoid-consumer-boycotts/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 19:05:01 +0000</pubDate>
		<dc:creator>TeleFaction A/S</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Company Policies]]></category>
		<category><![CDATA[Company Share Prices]]></category>
		<category><![CDATA[Consumer Boycotts]]></category>
		<category><![CDATA[Consumer Campaigns]]></category>
		<category><![CDATA[Consumer Empowerment]]></category>
		<category><![CDATA[Consumer Experiences]]></category>
		<category><![CDATA[Countermeasure]]></category>
		<category><![CDATA[Customer Service Problems]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Impact Survey]]></category>
		<category><![CDATA[Poor Customer]]></category>
		<category><![CDATA[Pressure Groups]]></category>
		<category><![CDATA[Returns Refunds]]></category>
		<category><![CDATA[Rightnow Technologies]]></category>
		<category><![CDATA[Social Networking Site]]></category>
		<category><![CDATA[Social Networking Sites]]></category>
		<category><![CDATA[Social Web]]></category>
		<category><![CDATA[Study Also Found That]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Uk Adults]]></category>
		<category><![CDATA[Uk Consumers]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=1726</guid>
		<description><![CDATA[Consumers are becoming increasingly proactive in the way they deal with companies following a poor customer experience, according to the &#8216;Customer Experience Impact Survey&#8217;. The fourth annual study found that 44% of consumers have returned goods as a countermeasure to poor experiences, a 5% increase over the previous year. But apart from consumers returning products [...]]]></description>
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		<title>The Expanding Universe of Customer Service</title>
		<link>http://returnonbehavior.com/2010/01/the-expanding-universe-of-customer-service-2/</link>
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		<pubDate>Tue, 19 Jan 2010 18:30:42 +0000</pubDate>
		<dc:creator>Andrea Kallie</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Technology]]></category>
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		<category><![CDATA[Better Business Bureau]]></category>
		<category><![CDATA[Cable Company]]></category>
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		<category><![CDATA[Company Representative]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customer Service Support]]></category>
		<category><![CDATA[Expanding Universe]]></category>
		<category><![CDATA[Frustrations]]></category>
		<category><![CDATA[Internet Cable]]></category>
		<category><![CDATA[Internet Connection]]></category>
		<category><![CDATA[Management Strategies]]></category>
		<category><![CDATA[Management Strategy]]></category>
		<category><![CDATA[Problem Resolution]]></category>
		<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Tattered Reputation]]></category>
		<category><![CDATA[Timely Manner]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Unparalleled Customer Service]]></category>
		<category><![CDATA[Wait Times]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=1714</guid>
		<description><![CDATA[The way in which we care for customers is expanding fast. Welcome to the exciting world of social media.. A growing trend in the Twitter universe is customer service support. Large companies and corporations are turning toward Twitter to offer unparalleled customer service and to solve problems before a situation escalates out of control. What [...]]]></description>
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		<title>Top 10 marketing trends for 2010</title>
		<link>http://returnonbehavior.com/2010/01/top-10-marketing-trends-for-2010/</link>
		<comments>http://returnonbehavior.com/2010/01/top-10-marketing-trends-for-2010/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 18:21:53 +0000</pubDate>
		<dc:creator>TheWiseMarketer.com published by Pete Clark</dc:creator>
				<category><![CDATA[Operations]]></category>
		<category><![CDATA[Car Finder]]></category>
		<category><![CDATA[Consumer Focus]]></category>
		<category><![CDATA[Disparate Elements]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Iphone]]></category>
		<category><![CDATA[Marketing Media]]></category>
		<category><![CDATA[Mash]]></category>
		<category><![CDATA[Media Experience]]></category>
		<category><![CDATA[Media Trends]]></category>
		<category><![CDATA[Merchant Web]]></category>
		<category><![CDATA[New Entries]]></category>
		<category><![CDATA[New Inspiration]]></category>
		<category><![CDATA[Personal Choice]]></category>
		<category><![CDATA[Recipe Finder]]></category>
		<category><![CDATA[Savvy Consumers]]></category>
		<category><![CDATA[Steady Stream]]></category>
		<category><![CDATA[Surprise Appearances]]></category>
		<category><![CDATA[Traditional Channels]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Zipcar]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=1706</guid>
		<description><![CDATA[Looking ahead to 2010, marketers will face continuing hard times with an increasing consumer focus on personal choice in terms of marketing media. He has compiled what he believes will be the top ten marketing media trends to emerge during the next twelve months and beyond. Perhaps not surprisingly, much of the focus is on [...]]]></description>
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