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	<title>Return on Behavior Magazine &#187; Traditional Focus</title>
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		<title>Analyst Research Highlights Need To Provide A Unified Customer Experience</title>
		<link>http://returnonbehavior.com/2011/06/analyst-research-highlights-need-for-retailers-to-provide-a-unified-customer-experience/</link>
		<comments>http://returnonbehavior.com/2011/06/analyst-research-highlights-need-for-retailers-to-provide-a-unified-customer-experience/#comments</comments>
		<pubDate>Fri, 10 Jun 2011 16:04:03 +0000</pubDate>
		<dc:creator>Ariel Lüdi</dc:creator>
				<category><![CDATA[Operations]]></category>
		<category><![CDATA[Technology]]></category>
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		<category><![CDATA[Analyst Research]]></category>
		<category><![CDATA[Ariel]]></category>
		<category><![CDATA[Customer Experience]]></category>
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		<category><![CDATA[Customer Retention]]></category>
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		<category><![CDATA[Loyalty]]></category>
		<category><![CDATA[Ludi]]></category>
		<category><![CDATA[Mobile Commerce]]></category>
		<category><![CDATA[Price Comparison]]></category>
		<category><![CDATA[Process Integration]]></category>
		<category><![CDATA[Research Director]]></category>
		<category><![CDATA[Retail Insights]]></category>
		<category><![CDATA[Shoppers]]></category>
		<category><![CDATA[Sophisticated Customer]]></category>
		<category><![CDATA[Traditional Focus]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2642</guid>
		<description><![CDATA[We look at the findings from the recent research commissioned from IDC looking at how retailers can improve their sales and customer retention through improved multichannel planning and customer service cites the fact that store sales influenced by online customer research are three to four times larger than total e-commerce sales. The implications for retailers are [...]]]></description>
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		<title>Consumer Behavior Revolution</title>
		<link>http://returnonbehavior.com/2010/01/consumer-behavior-revolution-2/</link>
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		<pubDate>Tue, 19 Jan 2010 18:35:12 +0000</pubDate>
		<dc:creator>Daniela Guido</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Business To Consumer]]></category>
		<category><![CDATA[Collection Methodology]]></category>
		<category><![CDATA[Communication Channels]]></category>
		<category><![CDATA[Competitive Advantage]]></category>
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		<category><![CDATA[Facebooking]]></category>
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		<category><![CDATA[Mainstream Media]]></category>
		<category><![CDATA[Mass Communication]]></category>
		<category><![CDATA[No Doubt]]></category>
		<category><![CDATA[Perceptions]]></category>
		<category><![CDATA[Phone Interviews]]></category>
		<category><![CDATA[Similar Products]]></category>
		<category><![CDATA[Social Networks]]></category>
		<category><![CDATA[Tempers]]></category>
		<category><![CDATA[Traditional Focus]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=1720</guid>
		<description><![CDATA[There is a rumor circulating that market research as we know it will be on life support by 2012 due to the increase of users on social networks. That is, according to some&#8230;. Social Media evangelists suggest that, especially business to consumer  companies will realize that there is no better way to gain competitive advantage [...]]]></description>
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