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	<title>Return on Behavior Magazine &#187; Timely Manner</title>
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		<title>Consumer Loyalty</title>
		<link>http://returnonbehavior.com/2010/10/consumer-loyalty/</link>
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		<pubDate>Tue, 26 Oct 2010 01:12:08 +0000</pubDate>
		<dc:creator>Bailey Shoemaker Richards</dc:creator>
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		<description><![CDATA[One of the most important things any company can do to help ensure its survival is invest in practices that create consumer loyalty and good customer service is the foundation on which businesses can build satisfactory relationships with clients. Creating an environment that is friendly and welcoming for customers, provides the goods and services they [...]]]></description>
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		<title>The Expanding Universe of Customer Service</title>
		<link>http://returnonbehavior.com/2010/01/the-expanding-universe-of-customer-service-2/</link>
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		<pubDate>Tue, 19 Jan 2010 18:30:42 +0000</pubDate>
		<dc:creator>Andrea Kallie</dc:creator>
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		<description><![CDATA[The way in which we care for customers is expanding fast. Welcome to the exciting world of social media.. A growing trend in the Twitter universe is customer service support. Large companies and corporations are turning toward Twitter to offer unparalleled customer service and to solve problems before a situation escalates out of control. What [...]]]></description>
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