How to use surveys to power your social media campaigns

April 28th, 2011

The question that needs to be on everyone’s minds when starting a social media campaign is “How well do you know your audience?” Read the rest of this entry »

Using surveys to power your social media campaigns

April 7th, 2011

The question that needs to be on everyone’s minds when starting a social media campaign is “How well do you know your audience?” Read the rest of this entry »

5 Steps to Keeping Your Customers

April 26th, 2010

Financial turmoil, economic crisis, credit crunch – haven’t we heard enough? The CEO of TeleFaction looks at ways you can find ways of keeping your customers. Read the rest of this entry »

5 Steps to Keeping Your Customers

March 24th, 2010

Financial turmoil, economic crisis, credit crunch – haven’t we heard enough? Read the rest of this entry »

Prerequisites for cross and up-sales

January 19th, 2010

In many companies contact center employees are very often its customer’s primary touch point, and thus the most important vehicle in serving the customers. Read the rest of this entry »

Prerequisites for cross- and up-selling

September 26th, 2009

In many companies contact center employees are very often its customer’s primary touch point, and thus the most important vehicle in serving the customers. Read the rest of this entry »

Neglect Your Contact Center and You’ll Neglect Your Customers

September 26th, 2009

Do you fully recognize the critical role that the contact center has within your organization?

Read the rest of this entry »

Prerequisites for cross- and up-selling

September 26th, 2009

In many companies contact center employees are very often its customer’s primary touch point, and thus the most important vehicle in serving the customers. But unfortunately most of the time these important employees have become controlled by handling and hold times, rather than building the important relationship between customer and company. Read the rest of this entry »

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