How to use surveys to power your social media campaigns
The question that needs to be on everyone’s minds when starting a social media campaign is “How well do you know your audience?”
Home for marketing and customer service professionals
5 Steps to Keeping Your Customers
Financial turmoil, economic crisis, credit crunch – haven’t we heard enough? The CEO of TeleFaction looks at ways you can find ways of keeping your customers.
Prerequisites for cross and up-sales
In many companies contact center employees are very often its customer’s primary touch point, and thus the most important vehicle in serving the customers.
Neglect Your Contact Center and You’ll Neglect Your Customers
Do you fully recognize the critical role that the contact center has within your organization?