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	<title>Return on Behavior Magazine &#187; Stock</title>
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		<title>How to Completely Restore Customer Confidence After Things Go Wrong</title>
		<link>http://returnonbehavior.com/2010/02/how-to-completely-restore-customer-confidence-after-things-go-wrong/</link>
		<comments>http://returnonbehavior.com/2010/02/how-to-completely-restore-customer-confidence-after-things-go-wrong/#comments</comments>
		<pubDate>Mon, 15 Feb 2010 05:41:24 +0000</pubDate>
		<dc:creator>Myra Golden</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[10 Years]]></category>
		<category><![CDATA[Apology]]></category>
		<category><![CDATA[Attitudes And Behaviors]]></category>
		<category><![CDATA[Case Study]]></category>
		<category><![CDATA[Cashier]]></category>
		<category><![CDATA[Customer Confidence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Errands]]></category>
		<category><![CDATA[Goodwill]]></category>
		<category><![CDATA[Half Hours]]></category>
		<category><![CDATA[Led]]></category>
		<category><![CDATA[Medicine]]></category>
		<category><![CDATA[Myra]]></category>
		<category><![CDATA[Neighborhood Pharmacy]]></category>
		<category><![CDATA[Organization]]></category>
		<category><![CDATA[Remorse]]></category>
		<category><![CDATA[Service Failure]]></category>
		<category><![CDATA[Service Failures]]></category>
		<category><![CDATA[Stock]]></category>
		<category><![CDATA[Yesterday Afternoon]]></category>

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		<description><![CDATA[Author Myra Golden looks at a case study of how you can still win back customers after things go wrong &#8211; by using the power of customer service. Yesterday afternoon I dropped off a prescription for my daughter at my neighborhood pharmacy. I had some errands to run and I told the pharmacy cashier I’d [...]]]></description>
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