Why You Should Love Challenging Customers
Author and speaker Jeff Korhan discusses why you should find those customers you would usually say no to.
Home for marketing and customer service professionals
Consumer Behavior Revolution
There is a rumor circulating that market research as we know it will be on life support by 2012 due to the increase of users on social networks. That is, according to some….
WoM marketing worth US$3bn by 2013
Spending on word-of-mouth (WoM) marketing rose by 14.2% to US$1.54 billion in 2008, despite the worst economic recession in 70 years.