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	<title>Return on Behavior Magazine &#187; Seth Godin</title>
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		<title>Why customers love to complain</title>
		<link>http://returnonbehavior.com/2009/09/why-customers-love-to-complain-2/</link>
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		<pubDate>Sun, 27 Sep 2009 10:23:26 +0000</pubDate>
		<dc:creator>Peter Niemeyer</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[3g]]></category>
		<category><![CDATA[Amazon]]></category>
		<category><![CDATA[Anger]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[Catch 22]]></category>
		<category><![CDATA[Communication Channels]]></category>
		<category><![CDATA[Constructive Criticism]]></category>
		<category><![CDATA[Customer Complaints]]></category>
		<category><![CDATA[Customer Input]]></category>
		<category><![CDATA[Dogpile]]></category>
		<category><![CDATA[Free Software Upgrades]]></category>
		<category><![CDATA[Interplay]]></category>
		<category><![CDATA[Iphone]]></category>
		<category><![CDATA[Market Transparency]]></category>
		<category><![CDATA[Marketer]]></category>
		<category><![CDATA[Raising The Bar]]></category>
		<category><![CDATA[Satisfaction]]></category>
		<category><![CDATA[Seth Godin]]></category>
		<category><![CDATA[Speedy Delivery]]></category>
		<category><![CDATA[Unhappy Customers]]></category>

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		<description><![CDATA[Complaining, complaining, complaining&#8230;more and more people are complaining about everything. Seth Godin states in his Blog that &#8220;we b*%§# and moan about a Facebook redesign, when it&#8217;s a free service; we can&#8217;t wait to get our hands on the new 3G iPhone, but dogpile on Apple when free software upgrades don&#8217;t appear quickly enough for [...]]]></description>
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