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	<title>Return on Behavior Magazine &#187; Service Provider</title>
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	<description>Home for marketing and customer service professionals</description>
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		<title>How to Build Customer Loyalty – Make and Keep Credible Promises</title>
		<link>http://returnonbehavior.com/2010/05/how-to-build-customer-loyalty-%e2%80%93-make-and-keep-credible-promises/</link>
		<comments>http://returnonbehavior.com/2010/05/how-to-build-customer-loyalty-%e2%80%93-make-and-keep-credible-promises/#comments</comments>
		<pubDate>Fri, 21 May 2010 01:15:45 +0000</pubDate>
		<dc:creator>Scott Glatstein</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Consumer Expectations]]></category>
		<category><![CDATA[Consumers]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Decade]]></category>
		<category><![CDATA[Desires]]></category>
		<category><![CDATA[Expectation]]></category>
		<category><![CDATA[Hotel Room]]></category>
		<category><![CDATA[Leaves]]></category>
		<category><![CDATA[Letdown]]></category>
		<category><![CDATA[Marketing Consultancy]]></category>
		<category><![CDATA[Marketplace Success]]></category>
		<category><![CDATA[New York Marketing]]></category>
		<category><![CDATA[Organization]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[President Robert]]></category>
		<category><![CDATA[Promise]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Reason To Believe]]></category>
		<category><![CDATA[Safety And Security]]></category>
		<category><![CDATA[Service Provider]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2136</guid>
		<description><![CDATA[It is no wonder that very few companies enjoy customer loyalty nowadays. Consumers are skeptical of company promises. A “new” product is not really “new.” A great-looking item on an info-commercial works much differently than demonstrated. The beautifully designed hotel room pictured on the website leaves a lot to be desired. This is why in [...]]]></description>
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		<title>Where Legendary Customer Service Begins</title>
		<link>http://returnonbehavior.com/2009/09/where-legendary-customer-service-begins/</link>
		<comments>http://returnonbehavior.com/2009/09/where-legendary-customer-service-begins/#comments</comments>
		<pubDate>Sun, 27 Sep 2009 09:58:13 +0000</pubDate>
		<dc:creator>Bill Capodagli</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Amp]]></category>
		<category><![CDATA[Available Resources]]></category>
		<category><![CDATA[Culture World]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[Employment Pool]]></category>
		<category><![CDATA[Excellent Customer Service]]></category>
		<category><![CDATA[Extraordinary Service]]></category>
		<category><![CDATA[Four Seasons Hotels]]></category>
		<category><![CDATA[Human Resource]]></category>
		<category><![CDATA[Lame Excuses]]></category>
		<category><![CDATA[Legendary Customer Service]]></category>
		<category><![CDATA[Nordstrom]]></category>
		<category><![CDATA[Orientation Program]]></category>
		<category><![CDATA[Service Provider]]></category>
		<category><![CDATA[Service Providers]]></category>
		<category><![CDATA[Slogan]]></category>
		<category><![CDATA[Turnover]]></category>
		<category><![CDATA[Wages]]></category>
		<category><![CDATA[Walt Disney]]></category>
		<category><![CDATA[Walt Disney Company]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=744</guid>
		<description><![CDATA[It may seem amazing that the solution to achieving legendary customer care does not lie in some “slogan driven” training program, but rather in a simple two-step process.. Ask any CEO if he or she is committed to excellent customer service and the answer typically is, “Of course we are!” But ask why their organization’s [...]]]></description>
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		<title>Defining Your Customer Service Culture</title>
		<link>http://returnonbehavior.com/2009/09/defining-your-customer-service-culture/</link>
		<comments>http://returnonbehavior.com/2009/09/defining-your-customer-service-culture/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 06:35:15 +0000</pubDate>
		<dc:creator>Bob Lucas</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[Bob Lucas]]></category>
		<category><![CDATA[Contact Service]]></category>
		<category><![CDATA[Corporate Partner]]></category>
		<category><![CDATA[Culture Organizations]]></category>
		<category><![CDATA[Customer Service Culture]]></category>
		<category><![CDATA[Customer Service Initiatives]]></category>
		<category><![CDATA[Facets]]></category>
		<category><![CDATA[Failure]]></category>
		<category><![CDATA[Great Lengths]]></category>
		<category><![CDATA[Inaction]]></category>
		<category><![CDATA[Infrastructure]]></category>
		<category><![CDATA[Key Role]]></category>
		<category><![CDATA[Knowledge Skill]]></category>
		<category><![CDATA[Marketing Department]]></category>
		<category><![CDATA[Norms]]></category>
		<category><![CDATA[Partner Organization]]></category>
		<category><![CDATA[Personal Appearance]]></category>
		<category><![CDATA[Physical Appearance]]></category>
		<category><![CDATA[Rituals]]></category>
		<category><![CDATA[Service Provider]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=684</guid>
		<description><![CDATA[Organizations go to great lengths to differentiate themselves from one another, usually at much expense. In reality, it is often their service culture that has one of the biggest impacts on customers and helps a customer decide whether or not to do business with the organization. What is a service culture in an organization? The [...]]]></description>
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		<title>Why Customer Focus Differentiates</title>
		<link>http://returnonbehavior.com/2009/09/why-customer-focus-differentiates-2/</link>
		<comments>http://returnonbehavior.com/2009/09/why-customer-focus-differentiates-2/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 05:32:43 +0000</pubDate>
		<dc:creator>Ray Miller</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Advances In Technology]]></category>
		<category><![CDATA[Apology]]></category>
		<category><![CDATA[Common Sense]]></category>
		<category><![CDATA[Customer Focus]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Profitability]]></category>
		<category><![CDATA[Edward R Murrow]]></category>
		<category><![CDATA[Global Distribution]]></category>
		<category><![CDATA[Hurry]]></category>
		<category><![CDATA[Indifference]]></category>
		<category><![CDATA[Litany]]></category>
		<category><![CDATA[Personal Reasons]]></category>
		<category><![CDATA[Perspectives]]></category>
		<category><![CDATA[Prod]]></category>
		<category><![CDATA[Product Quality]]></category>
		<category><![CDATA[Production Time]]></category>
		<category><![CDATA[Quality Levels]]></category>
		<category><![CDATA[Ray Miller]]></category>
		<category><![CDATA[Reliable Sources]]></category>
		<category><![CDATA[Service Provider]]></category>
		<category><![CDATA[Similar Products]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=600</guid>
		<description><![CDATA[Discover the benefits of customer focus and the link with customer loyalty and profitability.. Has this ever happened to you? You&#8217;re in a hurry. You want to complete your business and the person serving you is preoccupied with something other than serving you. Then when you are served, you might get an insincere apology for [...]]]></description>
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		<title>Customer Experience: Everything Is An Emotional Buy</title>
		<link>http://returnonbehavior.com/2009/09/customer-experience-everything-is-an-emotional-buy/</link>
		<comments>http://returnonbehavior.com/2009/09/customer-experience-everything-is-an-emotional-buy/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 03:37:41 +0000</pubDate>
		<dc:creator>Joe España</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Academic Research]]></category>
		<category><![CDATA[Coffee Shop]]></category>
		<category><![CDATA[Colleague]]></category>
		<category><![CDATA[Cup Of Coffee]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Emotion]]></category>
		<category><![CDATA[Emotional Reaction]]></category>
		<category><![CDATA[Emotions]]></category>
		<category><![CDATA[Empirical Evidence]]></category>
		<category><![CDATA[Gut Reaction]]></category>
		<category><![CDATA[Instinctive Response]]></category>
		<category><![CDATA[Intuition]]></category>
		<category><![CDATA[Loyalty Card]]></category>
		<category><![CDATA[Pros And Cons]]></category>
		<category><![CDATA[Rational Thought]]></category>
		<category><![CDATA[Reflection]]></category>
		<category><![CDATA[Service Provider]]></category>
		<category><![CDATA[Service Quality]]></category>
		<category><![CDATA[Shopping Centre]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=563</guid>
		<description><![CDATA[More than satisfaction, customer emotion is the underpinning factor in the customer experience. We look into how emotions run wild when it comes to dealing with customers&#8230; Everything is an emotional buy; everything. Whether buying a cup of coffee, a holiday, a car, or a house. Our emotional reaction to a service transaction is the [...]]]></description>
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