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	<title>Return on Behavior Magazine &#187; Service Folks</title>
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	<description>Home for marketing and customer service professionals</description>
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		<title>Don&#8217;t Silo-Out the Customer Service Department</title>
		<link>http://returnonbehavior.com/2009/09/dont-silo-out-the-customer-service-department/</link>
		<comments>http://returnonbehavior.com/2009/09/dont-silo-out-the-customer-service-department/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 02:22:30 +0000</pubDate>
		<dc:creator>David Rance</dc:creator>
				<category><![CDATA[Operations]]></category>
		<category><![CDATA[Acquisitions]]></category>
		<category><![CDATA[Backwater]]></category>
		<category><![CDATA[Closer To Home]]></category>
		<category><![CDATA[Customer Service Department]]></category>
		<category><![CDATA[Customer Service Departments]]></category>
		<category><![CDATA[Empathy]]></category>
		<category><![CDATA[Employee Morale]]></category>
		<category><![CDATA[Exec Team]]></category>
		<category><![CDATA[Management Team]]></category>
		<category><![CDATA[National Cellular Network]]></category>
		<category><![CDATA[Openness]]></category>
		<category><![CDATA[Organiz]]></category>
		<category><![CDATA[Profitability]]></category>
		<category><![CDATA[Sales Marketing]]></category>
		<category><![CDATA[Sales Organization]]></category>
		<category><![CDATA[Salespeople]]></category>
		<category><![CDATA[Service Folks]]></category>
		<category><![CDATA[Silo]]></category>
		<category><![CDATA[Silos]]></category>
		<category><![CDATA[Snake]]></category>
		<category><![CDATA[Team Meetings]]></category>

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		<description><![CDATA[In the increasing trend of out-sourcing customer service departments overseas, we look to giving you some very good reasons why it should be closer to home. When I ran customer service for a national cellular network in the &#8217;90s, customer service was in a different location from sales, marketing and product development. We were only [...]]]></description>
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