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		<title>Is Customer Service only a Cost-Factor?</title>
		<link>http://returnonbehavior.com/2009/09/is-customer-service-only-a-cost-factor-2/</link>
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		<pubDate>Sun, 27 Sep 2009 10:36:17 +0000</pubDate>
		<dc:creator>Fredrik Abildtrup</dc:creator>
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		<description><![CDATA[Often, employees only focus on making a sale, thereby forgetting to ask the question why the customer buys the product. The global economy is in a down-turn and especially the finance sector is struggling. Apart from that, especially within the Insurance, Banking, Utility and Telco industry, markets are saturated and products are hard to comprehend [...]]]></description>
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		<title>Is Customer Service only a Cost-Factor?</title>
		<link>http://returnonbehavior.com/2009/09/is-customer-service-only-a-cost-factor/</link>
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		<pubDate>Sun, 27 Sep 2009 09:43:04 +0000</pubDate>
		<dc:creator>Fredrik Abildtrup</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
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		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=734</guid>
		<description><![CDATA[Often, employees only focus on making a sale, thereby forgetting to ask the question why the customer buys the product. The global economy is in a down-turn and especially the finance sector is struggling. Apart from that, especially within the Insurance, Banking, Utility and Telco industry, markets are saturated and products are hard to comprehend [...]]]></description>
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		<title>More important facts you cannot ignore &#8211; part 4</title>
		<link>http://returnonbehavior.com/2009/09/more-important-facts-you-cannot-ignore-part-4/</link>
		<comments>http://returnonbehavior.com/2009/09/more-important-facts-you-cannot-ignore-part-4/#comments</comments>
		<pubDate>Fri, 25 Sep 2009 23:04:22 +0000</pubDate>
		<dc:creator>TeleFaction A/S</dc:creator>
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		<category><![CDATA[Shaun Smith]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=330</guid>
		<description><![CDATA[Whenever you attend marketing, management or customer service conferences, you will hear the same exciting thing every time. For your benefit, TeleFaction brings you selected facts that are important for most businesses and organizations. Marketing research is said to have shown that about 70 to 80% of all products are perceived as commodities, that is, [...]]]></description>
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		<title>Facts you cannot ignore as a customer service or marketing manager</title>
		<link>http://returnonbehavior.com/2009/09/facts-you-cannot-ignore-as-a-customer-service-or-marketing-manager/</link>
		<comments>http://returnonbehavior.com/2009/09/facts-you-cannot-ignore-as-a-customer-service-or-marketing-manager/#comments</comments>
		<pubDate>Fri, 25 Sep 2009 10:43:49 +0000</pubDate>
		<dc:creator>Micheal Leander Nielsen</dc:creator>
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		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=188</guid>
		<description><![CDATA[If you attend a marketing, management or customer service conference, you are bound to hear a whole bunch of quotes and &#8220;buzz-sentences&#8221;&#8230; For your benefit, TeleFaction brings you selected facts that are important for most businesses and organizations. This page will be complemented/updated successively, and from 2007 you can expect to find links to TeleFaction&#8217;s [...]]]></description>
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