Is Customer Service only a Cost-Factor?
Often, employees only focus on making a sale, thereby forgetting to ask the question why the customer buys the product.
Home for marketing and customer service professionals
Is Customer Service only a Cost-Factor?
Often, employees only focus on making a sale, thereby forgetting to ask the question why the customer buys the product.
More important facts you cannot ignore – part 4
Whenever you attend marketing, management or customer service conferences, you will hear the same exciting thing every time.
Facts you cannot ignore as a customer service or marketing manager
If you attend a marketing, management or customer service conference, you are bound to hear a whole bunch of quotes and “buzz-sentences”…