Building lasting & profitable customer dynamic engagements

October 25th, 2010

The Internet is changing the way businesses engage with their customers. No longer is the front desk or the telephone the only means of interacting with customers. Read the rest of this entry »

Building lasting and profitable customer dynamic engagements

September 9th, 2010

The Internet is changing the way businesses engage with their customers. No longer is the front desk or the telephone the only means of interacting with customers. Read the rest of this entry »

Prerequisites for cross and up-sales

January 19th, 2010

In many companies contact center employees are very often its customer’s primary touch point, and thus the most important vehicle in serving the customers. Read the rest of this entry »

Customer Expectations vs. Customer Needs

September 26th, 2009

The first rule of stellar service delivery is: Service is all about expectations.. Read the rest of this entry »

Customer Expectations vs. Customer Needs

September 26th, 2009

The first rule of stellar service delivery is: Service is all about expectations..

Read the rest of this entry »

Prerequisites for cross- and up-selling

September 26th, 2009

In many companies contact center employees are very often its customer’s primary touch point, and thus the most important vehicle in serving the customers. Read the rest of this entry »

Prerequisites for cross- and up-selling

September 26th, 2009

In many companies contact center employees are very often its customer’s primary touch point, and thus the most important vehicle in serving the customers. But unfortunately most of the time these important employees have become controlled by handling and hold times, rather than building the important relationship between customer and company. Read the rest of this entry »

Trends in customer contact centres

September 25th, 2009

Bright produce the leading benchmarking survey for customer contact centres in the Nordic countries.

Read the rest of this entry »

The money in your Customer Experience

September 25th, 2009

The service, that your customers experience is a key component in your ability to secure customer loyalty. Read the rest of this entry »

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