Return on Behavior Magazine
Home for marketing and customer service professionals
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Posts Tagged ‘Self Service’
 

 
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Building lasting and profitable customer dynamic engagements

The Internet is changing the way businesses engage with their customers. No longer is the front desk or the telephone the only means of interacting with customers.
by Allan Tan
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Prerequisites for cross and up-sales

In many companies contact center employees are very often its customer’s primary touch point, and thus the most important vehicle in serving the customers.
by Fredrik Abildtrup
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Customer Expectations vs. Customer Needs

The first rule of stellar service delivery is: Service is all about expectations..
by Ray Miller
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Trends in customer contact centres

Bright produce the leading benchmarking survey for customer contact centres in the Nordic countries.
by Mats Rennstam
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The money in your Customer Experience

The service, that your customers experience is a key component in your ability to secure customer loyalty.
by Fredrik Abildtrup
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