Why You Should Love Challenging Customers
Author and speaker Jeff Korhan discusses why you should find those customers you would usually say no to.
Home for marketing and customer service professionals
Consumer Loyalty
One of the most important things any company can do to help ensure its survival is invest in practices that create consumer loyalty and good customer service is the foundation on which businesses can build satisfactory relation...
The dangerous customer
What is a dangerous customer? It is not necessarily a customer that is threatening you with a knife or a gun. (That is not just a dangerous customer, but a dangerous person.)
Customer satisfaction delivers future cash flow
How can marketers better link their activities to the measures that matter most to CEOs? We look into a study from 2003…