How is your behaviour impacting customer loyalty?

November 24th, 2010

As business owners we’re constantly looking for ways to engage our customers in a meaningful way that keeps them loyal, and ensures they buy more from us, more frequently. Read the rest of this entry »

Don’t Silo-Out the Customer Service Department

September 26th, 2009

In the increasing trend of out-sourcing customer service departments overseas, we look to giving you some very good reasons why it should be closer to home. Read the rest of this entry »

Close the Gap between Customer Promise and Customer Experience in 4 Steps

September 26th, 2009

Mass-communication creates expectations, but when the customer does decide to contact you, how will you know if these expectations are met? Read the rest of this entry »

  • Published by TeleFaction

    Want to know how Return on Behavior can help your business?
  • Tag Cloud