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	<title>Return on Behavior Magazine &#187; Rewards</title>
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		<title>Five Incentives for Customer Experience Focus</title>
		<link>http://returnonbehavior.com/2010/05/five-incentives-for-customer-experience-focus/</link>
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		<pubDate>Fri, 21 May 2010 00:23:01 +0000</pubDate>
		<dc:creator>Fredrik Abildtrup</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Business Strategies]]></category>
		<category><![CDATA[Ceo]]></category>
		<category><![CDATA[Climate]]></category>
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		<category><![CDATA[No Doubt]]></category>
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		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2130</guid>
		<description><![CDATA[Fredrik Abildtrup, CEO of TeleFaction guides you through techniques that can be implemented by looking at customer experience in a whole new light. It is said that you need to be more conservative in the times of a crisis. This means that you need to assess your business strategies, and adapt to the current situation. [...]]]></description>
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		<title>Forget the crisis! Be S.M.A.R.T. !</title>
		<link>http://returnonbehavior.com/2009/09/forget-the-crisis-be-s-m-a-r-t-2/</link>
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		<pubDate>Sun, 27 Sep 2009 10:54:41 +0000</pubDate>
		<dc:creator>Fredrik Abildtrup</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
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		<category><![CDATA[Business Strategies]]></category>
		<category><![CDATA[Climate]]></category>
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		<category><![CDATA[Customer Experiences]]></category>
		<category><![CDATA[Emotions]]></category>
		<category><![CDATA[Existing Customers]]></category>
		<category><![CDATA[Hassle]]></category>
		<category><![CDATA[High Quality]]></category>
		<category><![CDATA[Honest Communication]]></category>
		<category><![CDATA[Interaction]]></category>
		<category><![CDATA[Loyalty]]></category>
		<category><![CDATA[No Doubt]]></category>
		<category><![CDATA[Philosophy]]></category>
		<category><![CDATA[Premium Price]]></category>
		<category><![CDATA[Proximity]]></category>
		<category><![CDATA[Rewards]]></category>
		<category><![CDATA[Trategy]]></category>
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		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=825</guid>
		<description><![CDATA[It is said that you need to be more conservative in the times of a crisis. This means that you need to assess your business strategies, and adapt to the current situation. The key to success is the proximity to the customers! Especially when times are hard, this holds true. When the money is tight, [...]]]></description>
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		<title>Creating and Feeding the Customer Management Strategy</title>
		<link>http://returnonbehavior.com/2009/09/creating-and-feeding-the-customer-management-strategy/</link>
		<comments>http://returnonbehavior.com/2009/09/creating-and-feeding-the-customer-management-strategy/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 00:58:12 +0000</pubDate>
		<dc:creator>Doug Leather</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Assessment Tool]]></category>
		<category><![CDATA[Benchmarking]]></category>
		<category><![CDATA[Business Value]]></category>
		<category><![CDATA[Capabilities]]></category>
		<category><![CDATA[Competence Management]]></category>
		<category><![CDATA[Conversations]]></category>
		<category><![CDATA[Current]]></category>
		<category><![CDATA[Customer Focus]]></category>
		<category><![CDATA[Customer Management]]></category>
		<category><![CDATA[Customer Value]]></category>
		<category><![CDATA[Discovery]]></category>
		<category><![CDATA[Evaluation Session]]></category>
		<category><![CDATA[Implication]]></category>
		<category><![CDATA[Insights]]></category>
		<category><![CDATA[Logic]]></category>
		<category><![CDATA[Management Assessment]]></category>
		<category><![CDATA[Management Strategy]]></category>
		<category><![CDATA[Nature]]></category>
		<category><![CDATA[Organisa]]></category>
		<category><![CDATA[Own Destiny]]></category>
		<category><![CDATA[Prospective Customers]]></category>
		<category><![CDATA[Rewards]]></category>
		<category><![CDATA[Value Chain]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=391</guid>
		<description><![CDATA[Businesses stand to reap massive rewards by regularly reviewing strategies that enable them to  create value for their customers. This, by implication, requires employees to have a keen understanding of the actual and potential nature and value of existing and prospective customers. Understand your current reality It is crucial, before even attempting to develop a [...]]]></description>
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