The Three R’s Of Customer Service Or “Can You Relate?”

February 1st, 2011

Great customer service is a decision that starts as part of your company mission statement. It must be included when defining your company values and business plan. Read the rest of this entry »

Customer Experience: Everything Is An Emotional Buy

September 26th, 2009

More than satisfaction, customer emotion is the underpinning factor in the customer experience. Read the rest of this entry »

Growing your Business one Customer at a time

September 26th, 2009

Rule #1: Think of customers as individuals.  Once we think that way, we realize our business is our customer, not our product or services.

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