Return on Behavior Magazine
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Posts Tagged ‘Pros And Cons’
 

 
loyalty

Flying high with Aimia: Interview with VP of Knowledge Development

We catch up with Rick Ferguson, VP of Knowledge Development at Aimia (formally Groupe Aeroplan) to discuss the pros and cons of utilizing coalition loyalty programs over traditional loyalty cards, and the importance of the prog...
by TeleFaction A/S
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Customer Experience: Everything Is An Emotional Buy

More than satisfaction, customer emotion is the underpinning factor in the customer experience.
by Joe EspaƱa
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