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	<title>Return on Behavior Magazine &#187; Perceptions</title>
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	<link>http://returnonbehavior.com</link>
	<description>Home for marketing and customer service professionals</description>
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		<title>The Three R&#8217;s Of Customer Service Or “Can You Relate?”</title>
		<link>http://returnonbehavior.com/2011/02/the-three-rs-of-customer-service-or-%e2%80%9ccan-you-relate%e2%80%9d/</link>
		<comments>http://returnonbehavior.com/2011/02/the-three-rs-of-customer-service-or-%e2%80%9ccan-you-relate%e2%80%9d/#comments</comments>
		<pubDate>Tue, 01 Feb 2011 14:30:43 +0000</pubDate>
		<dc:creator>David Mount</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Attitudes]]></category>
		<category><![CDATA[Business Decisions]]></category>
		<category><![CDATA[Business Plan]]></category>
		<category><![CDATA[Company Mission Statement]]></category>
		<category><![CDATA[Company Values]]></category>
		<category><![CDATA[Customer Service Efforts]]></category>
		<category><![CDATA[Customer Service Survey]]></category>
		<category><![CDATA[Entire Organization]]></category>
		<category><![CDATA[Exceptional Service]]></category>
		<category><![CDATA[Great Customer Service]]></category>
		<category><![CDATA[Integrity Drive]]></category>
		<category><![CDATA[Internal Customer Service]]></category>
		<category><![CDATA[No Surprises]]></category>
		<category><![CDATA[Perceptions]]></category>
		<category><![CDATA[Reflection]]></category>
		<category><![CDATA[Relationship Service]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Reputation]]></category>
		<category><![CDATA[Service Actions]]></category>
		<category><![CDATA[Service Effort]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2555</guid>
		<description><![CDATA[Great customer service is a decision that starts as part of your company mission statement. It must be included when defining your company values and business plan. It must be supported and believed through out your entire organization. People make a business. Not a product, not a process. People, you and me buy from them [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>Strategies for Maximum Customer Loyalty, Profits</title>
		<link>http://returnonbehavior.com/2010/04/strategies-for-maximum-customer-loyalty-profits/</link>
		<comments>http://returnonbehavior.com/2010/04/strategies-for-maximum-customer-loyalty-profits/#comments</comments>
		<pubDate>Mon, 26 Apr 2010 00:08:05 +0000</pubDate>
		<dc:creator>Terry Corbell</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[American Businesspeople]]></category>
		<category><![CDATA[Business Networking Group]]></category>
		<category><![CDATA[Case In Point]]></category>
		<category><![CDATA[Customer Loyalty Profits]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Executives Association]]></category>
		<category><![CDATA[Loyal Customers]]></category>
		<category><![CDATA[Maximum Customer]]></category>
		<category><![CDATA[Member Businesses]]></category>
		<category><![CDATA[Perceptions]]></category>
		<category><![CDATA[Positive Messages]]></category>
		<category><![CDATA[Price Quality]]></category>
		<category><![CDATA[Profit Analysis]]></category>
		<category><![CDATA[Prospects]]></category>
		<category><![CDATA[Recession]]></category>
		<category><![CDATA[Sales Messages]]></category>
		<category><![CDATA[Sales Situations]]></category>
		<category><![CDATA[Seattle Area]]></category>
		<category><![CDATA[Strengths Weaknesses]]></category>
		<category><![CDATA[Washington State University]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2045</guid>
		<description><![CDATA[If you’re finding it a challenge to create profits, you might appreciate knowing that you’re not alone. Profits in this Great Recession are elusive  for other businesspeople, too. A case in point: 50 percent of the members in a Seattle-area business-networking group admit to selling products at below cost to remain in float. That’s according to a survey [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Consumer Behavior Revolution</title>
		<link>http://returnonbehavior.com/2010/01/consumer-behavior-revolution-2/</link>
		<comments>http://returnonbehavior.com/2010/01/consumer-behavior-revolution-2/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 18:35:12 +0000</pubDate>
		<dc:creator>Daniela Guido</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Business To Consumer]]></category>
		<category><![CDATA[Collection Methodology]]></category>
		<category><![CDATA[Communication Channels]]></category>
		<category><![CDATA[Competitive Advantage]]></category>
		<category><![CDATA[Consumer Behavior]]></category>
		<category><![CDATA[Customer Intelligence]]></category>
		<category><![CDATA[Evangelists]]></category>
		<category><![CDATA[Experience Data]]></category>
		<category><![CDATA[Facebooking]]></category>
		<category><![CDATA[Focus Groups]]></category>
		<category><![CDATA[Mainstream Media]]></category>
		<category><![CDATA[Mass Communication]]></category>
		<category><![CDATA[No Doubt]]></category>
		<category><![CDATA[Perceptions]]></category>
		<category><![CDATA[Phone Interviews]]></category>
		<category><![CDATA[Similar Products]]></category>
		<category><![CDATA[Social Networks]]></category>
		<category><![CDATA[Tempers]]></category>
		<category><![CDATA[Traditional Focus]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=1720</guid>
		<description><![CDATA[There is a rumor circulating that market research as we know it will be on life support by 2012 due to the increase of users on social networks. That is, according to some&#8230;. Social Media evangelists suggest that, especially business to consumer  companies will realize that there is no better way to gain competitive advantage [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Customer Expectations vs. Customer Needs</title>
		<link>http://returnonbehavior.com/2009/09/customer-expectations-vs-customer-needs/</link>
		<comments>http://returnonbehavior.com/2009/09/customer-expectations-vs-customer-needs/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 06:22:52 +0000</pubDate>
		<dc:creator>Ray Miller</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Customer Expectations]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Relationship]]></category>
		<category><![CDATA[Customer Value]]></category>
		<category><![CDATA[First Time Every Time]]></category>
		<category><![CDATA[Gas Station]]></category>
		<category><![CDATA[Impress]]></category>
		<category><![CDATA[Last Time]]></category>
		<category><![CDATA[Perceptions]]></category>
		<category><![CDATA[Quality Product]]></category>
		<category><![CDATA[Ray Miller]]></category>
		<category><![CDATA[Self Service]]></category>
		<category><![CDATA[Service Delivery]]></category>
		<category><![CDATA[Service Expectations]]></category>
		<category><![CDATA[Service Gas]]></category>
		<category><![CDATA[Stellar Service]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=661</guid>
		<description><![CDATA[The first rule of stellar service delivery is: Service is all about expectations.. You buy a product; you expect it to work the first time. You go to a discount supplier, you expect the quality to be less than the high end dealer, but you still expect what you buy to work, first time every [...]]]></description>
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