Perceptions | Return on Behavior Magazine

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The Three R’s Of Customer Service Or “Can You Relate?”

Great customer service is a decision that starts as part of your company mission statement. It must be included when defining your company values and business plan.

by David Mount

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Strategies for Maximum Customer Loyalty, Profits

If you’re finding it a challenge to create profits, you might appreciate knowing that you’re not alone. Profits in this Great Recession are elusive for other businesspeople, too.

by Terry Corbell

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Consumer Behavior Revolution

There is a rumor circulating that market research as we know it will be on life support by 2012 due to the increase of users on social networks. That is, according to some….

by Daniela Guido

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Customer Expectations vs. Customer Needs

The first rule of stellar service delivery is: Service is all about expectations..

by Ray Miller

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The Three R’s Of Customer Service Or “Can You Relate?”

Strategies for Maximum Customer Loyalty, Profits

Consumer Behavior Revolution

Customer Expectations vs. Customer Needs

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