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	<title>Return on Behavior Magazine &#187; No Doubt</title>
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		<title>Where Measurement Begins</title>
		<link>http://returnonbehavior.com/2011/12/where-measurement-begins/</link>
		<comments>http://returnonbehavior.com/2011/12/where-measurement-begins/#comments</comments>
		<pubDate>Thu, 15 Dec 2011 18:08:05 +0000</pubDate>
		<dc:creator>David Slavick</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Basis Of Measurement]]></category>
		<category><![CDATA[Big Picture]]></category>
		<category><![CDATA[Custom Jeans]]></category>
		<category><![CDATA[Customer Behavior]]></category>
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		<category><![CDATA[Customer Relationships]]></category>
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		<category><![CDATA[Demographics]]></category>
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		<category><![CDATA[Gears]]></category>
		<category><![CDATA[Investment Company]]></category>
		<category><![CDATA[Live Customer Service]]></category>
		<category><![CDATA[Marketing Goals]]></category>
		<category><![CDATA[Measurement Tasks]]></category>
		<category><![CDATA[No Doubt]]></category>
		<category><![CDATA[Productivity Efficiency]]></category>
		<category><![CDATA[Quality Improvement Initiative]]></category>
		<category><![CDATA[spotlight]]></category>
		<category><![CDATA[Susie]]></category>
		<category><![CDATA[Sweater Shop]]></category>
		<category><![CDATA[Track Investments]]></category>

		<guid isPermaLink="false">http://returnonbehavior.com/?p=4212</guid>
		<description><![CDATA[Proof that you are changing customer behavior has to start somewhere. How do you measure a relationship? It sounds awfully complicated to quantify. But you don’t have to measure everything at once. If you choose your measuring sticks thoughtfully, you’ll have results that not only keep the gears greased in the short term but propel [...]]]></description>
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		<title>Five Incentives for Customer Experience Focus</title>
		<link>http://returnonbehavior.com/2010/05/five-incentives-for-customer-experience-focus/</link>
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		<pubDate>Fri, 21 May 2010 00:23:01 +0000</pubDate>
		<dc:creator>Fredrik Abildtrup</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Business Strategies]]></category>
		<category><![CDATA[Ceo]]></category>
		<category><![CDATA[Climate]]></category>
		<category><![CDATA[Competitiveness]]></category>
		<category><![CDATA[Credit Crunch]]></category>
		<category><![CDATA[Current Situation]]></category>
		<category><![CDATA[Customer Experiences]]></category>
		<category><![CDATA[Emotions]]></category>
		<category><![CDATA[Existing Customers]]></category>
		<category><![CDATA[Hassle]]></category>
		<category><![CDATA[Honest Communication]]></category>
		<category><![CDATA[Incentives]]></category>
		<category><![CDATA[Interaction]]></category>
		<category><![CDATA[Loyalty]]></category>
		<category><![CDATA[No Doubt]]></category>
		<category><![CDATA[Premium Price]]></category>
		<category><![CDATA[Proximity]]></category>
		<category><![CDATA[Rewards]]></category>
		<category><![CDATA[Uncertain Times]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2130</guid>
		<description><![CDATA[Fredrik Abildtrup, CEO of TeleFaction guides you through techniques that can be implemented by looking at customer experience in a whole new light. It is said that you need to be more conservative in the times of a crisis. This means that you need to assess your business strategies, and adapt to the current situation. [...]]]></description>
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		<title>Consumer Behavior Revolution</title>
		<link>http://returnonbehavior.com/2010/01/consumer-behavior-revolution-2/</link>
		<comments>http://returnonbehavior.com/2010/01/consumer-behavior-revolution-2/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 18:35:12 +0000</pubDate>
		<dc:creator>Daniela Guido</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Business To Consumer]]></category>
		<category><![CDATA[Collection Methodology]]></category>
		<category><![CDATA[Communication Channels]]></category>
		<category><![CDATA[Competitive Advantage]]></category>
		<category><![CDATA[Consumer Behavior]]></category>
		<category><![CDATA[Customer Intelligence]]></category>
		<category><![CDATA[Evangelists]]></category>
		<category><![CDATA[Experience Data]]></category>
		<category><![CDATA[Facebooking]]></category>
		<category><![CDATA[Focus Groups]]></category>
		<category><![CDATA[Mainstream Media]]></category>
		<category><![CDATA[Mass Communication]]></category>
		<category><![CDATA[No Doubt]]></category>
		<category><![CDATA[Perceptions]]></category>
		<category><![CDATA[Phone Interviews]]></category>
		<category><![CDATA[Similar Products]]></category>
		<category><![CDATA[Social Networks]]></category>
		<category><![CDATA[Tempers]]></category>
		<category><![CDATA[Traditional Focus]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=1720</guid>
		<description><![CDATA[There is a rumor circulating that market research as we know it will be on life support by 2012 due to the increase of users on social networks. That is, according to some&#8230;. Social Media evangelists suggest that, especially business to consumer  companies will realize that there is no better way to gain competitive advantage [...]]]></description>
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		<title>Forget the crisis! Be S.M.A.R.T. !</title>
		<link>http://returnonbehavior.com/2009/09/forget-the-crisis-be-s-m-a-r-t-2/</link>
		<comments>http://returnonbehavior.com/2009/09/forget-the-crisis-be-s-m-a-r-t-2/#comments</comments>
		<pubDate>Sun, 27 Sep 2009 10:54:41 +0000</pubDate>
		<dc:creator>Fredrik Abildtrup</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Business Strategies]]></category>
		<category><![CDATA[Climate]]></category>
		<category><![CDATA[Competitiveness]]></category>
		<category><![CDATA[Credit Crunch]]></category>
		<category><![CDATA[Current Situation]]></category>
		<category><![CDATA[Custo]]></category>
		<category><![CDATA[Customer Experiences]]></category>
		<category><![CDATA[Emotions]]></category>
		<category><![CDATA[Existing Customers]]></category>
		<category><![CDATA[Hassle]]></category>
		<category><![CDATA[High Quality]]></category>
		<category><![CDATA[Honest Communication]]></category>
		<category><![CDATA[Interaction]]></category>
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		<category><![CDATA[No Doubt]]></category>
		<category><![CDATA[Philosophy]]></category>
		<category><![CDATA[Premium Price]]></category>
		<category><![CDATA[Proximity]]></category>
		<category><![CDATA[Rewards]]></category>
		<category><![CDATA[Trategy]]></category>
		<category><![CDATA[Uncertain Times]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=825</guid>
		<description><![CDATA[It is said that you need to be more conservative in the times of a crisis. This means that you need to assess your business strategies, and adapt to the current situation. The key to success is the proximity to the customers! Especially when times are hard, this holds true. When the money is tight, [...]]]></description>
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