Return on Behavior Magazine
Home for marketing and customer service professionals
Advertisement


 
Posts Tagged ‘Monopoly’
 

 
5minutes value

5 minutes on the value of customer service

Lee Martin, the Managing Director of Toojays Training & HR Consultancy looks at how valuable customer service is, and what steps you can take to change.
by Lee Martin
0

 
 
Apostles2

Apostles and Terrorists – Understanding Customer Loyalty

We love this model – created by Harvard Business School professor James Heskett and developed by the likes of Jones, Sasser, Xerox and Intuit.
by Peter Stansbury
0