<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Return on Behavior Magazine &#187; Money</title>
	<atom:link href="http://returnonbehavior.com/tag/money/feed/" rel="self" type="application/rss+xml" />
	<link>http://returnonbehavior.com</link>
	<description>Home for marketing and customer service professionals</description>
	<lastBuildDate>Sun, 29 Jan 2012 20:15:50 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.2.1</generator>
		<item>
		<title>Who translates today&#8217;s voice of the customer to tomorrow&#8217;s actions?</title>
		<link>http://returnonbehavior.com/2010/09/who-translates-todays-voice-of-the-customer-to-tomorrows-actions/</link>
		<comments>http://returnonbehavior.com/2010/09/who-translates-todays-voice-of-the-customer-to-tomorrows-actions/#comments</comments>
		<pubDate>Thu, 09 Sep 2010 02:50:50 +0000</pubDate>
		<dc:creator>Linda Ireland</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Albert Einstein]]></category>
		<category><![CDATA[Business Goal]]></category>
		<category><![CDATA[Common Sense]]></category>
		<category><![CDATA[Customer Experiences]]></category>
		<category><![CDATA[Decisions]]></category>
		<category><![CDATA[Definition Of Insanity]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Investing]]></category>
		<category><![CDATA[Ireland]]></category>
		<category><![CDATA[Marketing Sales]]></category>
		<category><![CDATA[Money]]></category>
		<category><![CDATA[Organization Performance]]></category>
		<category><![CDATA[Oxymoron]]></category>
		<category><![CDATA[Point Of View]]></category>
		<category><![CDATA[Product Marketing]]></category>
		<category><![CDATA[Quote]]></category>
		<category><![CDATA[Research Discipline]]></category>
		<category><![CDATA[Rich Vein]]></category>
		<category><![CDATA[Service Operations]]></category>
		<category><![CDATA[Strategic Research]]></category>
		<category><![CDATA[Voice Of The Customer]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2339</guid>
		<description><![CDATA[We look at how translating today’s lessons into actions that make a positive difference for customers and organizations alike. Bringing the customer’s point of view into company operating decisions has become a such a common business goal that we now have Voice of the Customer as an official-sounding way to describe this thinking as a strategic research discipline. [...]]]></description>
		<wfw:commentRss>http://returnonbehavior.com/2010/09/who-translates-todays-voice-of-the-customer-to-tomorrows-actions/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Happy Employees Means Happy Clients</title>
		<link>http://returnonbehavior.com/2010/02/happy-employees-means-happy-clients/</link>
		<comments>http://returnonbehavior.com/2010/02/happy-employees-means-happy-clients/#comments</comments>
		<pubDate>Mon, 15 Feb 2010 05:30:59 +0000</pubDate>
		<dc:creator>John Hersey</dc:creator>
				<category><![CDATA[Operations]]></category>
		<category><![CDATA[Congeniality]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service Training]]></category>
		<category><![CDATA[Great Customer Service]]></category>
		<category><![CDATA[Happy Customer]]></category>
		<category><![CDATA[Improving Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Loyal Customers]]></category>
		<category><![CDATA[Loyal Employees]]></category>
		<category><![CDATA[Milestone]]></category>
		<category><![CDATA[Money]]></category>
		<category><![CDATA[Monkey]]></category>
		<category><![CDATA[Payroll]]></category>
		<category><![CDATA[Profitability]]></category>
		<category><![CDATA[Self Esteem]]></category>
		<category><![CDATA[Silk]]></category>
		<category><![CDATA[True Change]]></category>
		<category><![CDATA[Ugly Truth]]></category>
		<category><![CDATA[Vogue]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=1815</guid>
		<description><![CDATA[It has been found that it is impossible to keep a foundation of loyal customers without a foundation of loyal employees. The best employees prefer to work for companies that provide the type of exceptional value that creates customer loyalty, thus, creating loyalty has become the toughest test for leadership. Improving customer service has become [...]]]></description>
		<wfw:commentRss>http://returnonbehavior.com/2010/02/happy-employees-means-happy-clients/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Dispelling Customer Loyalty Myths</title>
		<link>http://returnonbehavior.com/2009/09/dispelling-customer-loyalty-myths-2/</link>
		<comments>http://returnonbehavior.com/2009/09/dispelling-customer-loyalty-myths-2/#comments</comments>
		<pubDate>Sun, 27 Sep 2009 11:07:34 +0000</pubDate>
		<dc:creator>Cindy Solomon</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[80s]]></category>
		<category><![CDATA[Best Seller Lists]]></category>
		<category><![CDATA[Bonds]]></category>
		<category><![CDATA[Creating Customer Loyalty]]></category>
		<category><![CDATA[Customer Expectations]]></category>
		<category><![CDATA[Customized Products]]></category>
		<category><![CDATA[Exceed]]></category>
		<category><![CDATA[Expectation]]></category>
		<category><![CDATA[Insurmountable Task]]></category>
		<category><![CDATA[Loyal Customers]]></category>
		<category><![CDATA[Loyalty Effect]]></category>
		<category><![CDATA[Marketplace]]></category>
		<category><![CDATA[Money]]></category>
		<category><![CDATA[Myth 2]]></category>
		<category><![CDATA[Myth 3]]></category>
		<category><![CDATA[Myths]]></category>
		<category><![CDATA[Nee]]></category>
		<category><![CDATA[Providing Customer Service]]></category>
		<category><![CDATA[Simple Satisfaction]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Truth]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=854</guid>
		<description><![CDATA[If one were to read the thousands of books written about creating customer loyalty, that would be an insurmountable task. Each week the business best seller lists include books telling us that we must &#8220;exceed customer expectations,&#8221; create &#8220;mass customized products&#8221; and so on. Fact is, it really isn&#8217;t that hard. Much of what we&#8217;re [...]]]></description>
		<wfw:commentRss>http://returnonbehavior.com/2009/09/dispelling-customer-loyalty-myths-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Focus in a Slow Economy</title>
		<link>http://returnonbehavior.com/2009/09/customer-focus-in-a-slow-economy/</link>
		<comments>http://returnonbehavior.com/2009/09/customer-focus-in-a-slow-economy/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 06:02:28 +0000</pubDate>
		<dc:creator>Ray Miller</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Acquisition]]></category>
		<category><![CDATA[Challenging Times]]></category>
		<category><![CDATA[Colleagues]]></category>
		<category><![CDATA[Customer Economy]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Focus]]></category>
		<category><![CDATA[Decisions]]></category>
		<category><![CDATA[Disposable Income]]></category>
		<category><![CDATA[Economic Downturn]]></category>
		<category><![CDATA[Existing Customers]]></category>
		<category><![CDATA[Financial Responsibility]]></category>
		<category><![CDATA[Focus Shifts]]></category>
		<category><![CDATA[Income Customers]]></category>
		<category><![CDATA[Last Time]]></category>
		<category><![CDATA[Money]]></category>
		<category><![CDATA[New Business]]></category>
		<category><![CDATA[Ray Miller]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Service Experience]]></category>
		<category><![CDATA[Slow Economy]]></category>
		<category><![CDATA[True Mind]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=650</guid>
		<description><![CDATA[In these tough and challenging times, getting the customer experience right is critical&#8230; I wanted to call this article “Sharpen Your Customer Focus You Will Lose Customers!” but a few of my colleagues thought this was a bit too blunt. Absolutely true mind you, but blunt. Then I thought why not make the headline a [...]]]></description>
		<wfw:commentRss>http://returnonbehavior.com/2009/09/customer-focus-in-a-slow-economy/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Building Loyalty &#8211; 5 Steps to Succeeding in Difficult Times</title>
		<link>http://returnonbehavior.com/2009/09/building-loyalty-5-steps-to-succeeding-in-difficult-times/</link>
		<comments>http://returnonbehavior.com/2009/09/building-loyalty-5-steps-to-succeeding-in-difficult-times/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 05:44:05 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[5 Steps]]></category>
		<category><![CDATA[Advantage]]></category>
		<category><![CDATA[Business Owners]]></category>
		<category><![CDATA[Decisions]]></category>
		<category><![CDATA[Difficult Times]]></category>
		<category><![CDATA[Economic Conditions]]></category>
		<category><![CDATA[Focus]]></category>
		<category><![CDATA[Foreseeable Future]]></category>
		<category><![CDATA[Game]]></category>
		<category><![CDATA[Hypothesis]]></category>
		<category><![CDATA[Inquiries]]></category>
		<category><![CDATA[Long Time]]></category>
		<category><![CDATA[Lot]]></category>
		<category><![CDATA[Loyalty]]></category>
		<category><![CDATA[Money]]></category>
		<category><![CDATA[Norm]]></category>
		<category><![CDATA[Profitability]]></category>
		<category><![CDATA[Shoppers]]></category>
		<category><![CDATA[Variety]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=623</guid>
		<description><![CDATA[Consistently deliver a truly awesome customer experience each and every day.. Let&#8217;s face it, more and more people are worried about the current economic conditions and how they will be impacted. Comments such as, &#8220;Our inquiries have really dropped off,&#8221; &#8220;People are sure taking a long time to make buying decisions,&#8221; &#8220;Our customers are demanding [...]]]></description>
		<wfw:commentRss>http://returnonbehavior.com/2009/09/building-loyalty-5-steps-to-succeeding-in-difficult-times/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Am I a bad customer?</title>
		<link>http://returnonbehavior.com/2009/09/am-i-a-bad-customer/</link>
		<comments>http://returnonbehavior.com/2009/09/am-i-a-bad-customer/#comments</comments>
		<pubDate>Fri, 25 Sep 2009 11:12:33 +0000</pubDate>
		<dc:creator>Micheal Leander Nielsen</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[10 Years]]></category>
		<category><![CDATA[Business Relationship]]></category>
		<category><![CDATA[Dialogue]]></category>
		<category><![CDATA[Earnings]]></category>
		<category><![CDATA[Guess]]></category>
		<category><![CDATA[Initiatives]]></category>
		<category><![CDATA[Insurance]]></category>
		<category><![CDATA[Insurance Company]]></category>
		<category><![CDATA[Insurance Premiums]]></category>
		<category><![CDATA[Insurance Provider]]></category>
		<category><![CDATA[Insurer]]></category>
		<category><![CDATA[Large Group]]></category>
		<category><![CDATA[Leander]]></category>
		<category><![CDATA[Life Business]]></category>
		<category><![CDATA[Loyal Customer]]></category>
		<category><![CDATA[Loyalty]]></category>
		<category><![CDATA[Money]]></category>
		<category><![CDATA[Referral]]></category>
		<category><![CDATA[Would Make Sense]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=230</guid>
		<description><![CDATA[Pardon me. But I have a question for you. Can you help me understand why my bank and my insurance company do not want anymore of my money? It is true. My bank does it. And so does my insurance company. And they have been doing it for years. In fact, they have been doing [...]]]></description>
		<wfw:commentRss>http://returnonbehavior.com/2009/09/am-i-a-bad-customer/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The money in your Customer Experience</title>
		<link>http://returnonbehavior.com/2009/09/the-money-in-your-customer-experience/</link>
		<comments>http://returnonbehavior.com/2009/09/the-money-in-your-customer-experience/#comments</comments>
		<pubDate>Fri, 25 Sep 2009 07:35:14 +0000</pubDate>
		<dc:creator>Fredrik Abildtrup</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Competitiveness]]></category>
		<category><![CDATA[Consumers]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customers Satisfaction]]></category>
		<category><![CDATA[Dissatisfaction]]></category>
		<category><![CDATA[Insight]]></category>
		<category><![CDATA[Lasting Impressions]]></category>
		<category><![CDATA[Mass Communication]]></category>
		<category><![CDATA[Money]]></category>
		<category><![CDATA[Notion]]></category>
		<category><![CDATA[Parameters]]></category>
		<category><![CDATA[Personal Contact]]></category>
		<category><![CDATA[Possibilities]]></category>
		<category><![CDATA[Purchase Decision]]></category>
		<category><![CDATA[Self Service]]></category>
		<category><![CDATA[Spite]]></category>
		<category><![CDATA[Strategic Success Factors]]></category>
		<category><![CDATA[Telephone Service]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=113</guid>
		<description><![CDATA[The service, that your customers experience is a key component in your ability to secure customer loyalty.For every company that declares as its goal to be more customer-driven it is from the start crucial to understand the company&#8217;s position in relation to the customers: How do the customers perceive the company&#8217;s products and services? Are [...]]]></description>
		<wfw:commentRss>http://returnonbehavior.com/2009/09/the-money-in-your-customer-experience/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

