Gambling on Loyalty and Winning

February 1st, 2011

Author Eric McNulty takes a look into the gambling industry to see how they leveraged the use of loyalty to turn a second tier company into a world class brand within the industry. Read the rest of this entry »

Gambling on Loyalty and Winning

November 25th, 2010

Author Eric McNulty takes a look into the gambling industry to see how they leveraged the use of loyalty to turn a second tier company into a world class brand within the industry. Read the rest of this entry »

50 Facts

November 24th, 2010

Following from the success of our past article 23 facts about customer loyalty and customer satisfaction we have compiled a list of 50 facts that you should know about customer experience to help you follow the trends and stay ahead of the competition in 2011. Read the rest of this entry »

50 Facts about Customer Experience

October 26th, 2010

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Word of Mouth Versus Traditional Marketing. Friend or Foe?

September 26th, 2009

Social marketing is fast becoming a steady fixture for the majority of marketers. Read the rest of this entry »

23 Facts you can’t ignore about customers’ loyalty and satisfaction

September 26th, 2009

These 23 facts that are probably the most important things to know about customer loyalty and customer satisfaction! Read the rest of this entry »

Service and marketing facts you cannot ignore

September 25th, 2009

This article provides you with hardcore facts, that any contact center manager, marketing manager, call center manager and CEO cannot ignore.

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