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	<title>Return on Behavior Magazine &#187; Manager Marketing</title>
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		<title>Service and marketing facts you cannot ignore</title>
		<link>http://returnonbehavior.com/2009/09/service-and-marketing-facts-you-cannot-ignore/</link>
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		<pubDate>Fri, 25 Sep 2009 10:02:52 +0000</pubDate>
		<dc:creator>TeleFaction A/S</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[American Banks]]></category>
		<category><![CDATA[Competitive Advantage]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[Customer Defection]]></category>
		<category><![CDATA[Customer Experiences]]></category>
		<category><![CDATA[Customer Projects]]></category>
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		<category><![CDATA[Good Customer Service]]></category>
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		<category><![CDATA[Management Consultants]]></category>
		<category><![CDATA[Manager Marketing]]></category>
		<category><![CDATA[Marketing Management]]></category>
		<category><![CDATA[Marketing Manager]]></category>
		<category><![CDATA[Mckinsey]]></category>
		<category><![CDATA[Retail Bank]]></category>
		<category><![CDATA[S Sales]]></category>

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		<description><![CDATA[This article provides you with hardcore facts, that any contact center manager, marketing manager, call center manager and CEO cannot ignore. Whenever you attend marketing, management or customer service conferences, or speak to management consultants, for that matter, you are bound to hear whole bunch of quotes and &#8220;buzz-sentences&#8221; again and again. For your benefit, [...]]]></description>
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