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	<title>Return on Behavior Magazine &#187; Management Strategy</title>
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	<link>http://returnonbehavior.com</link>
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		<title>The Expanding Universe of Customer Service</title>
		<link>http://returnonbehavior.com/2010/01/the-expanding-universe-of-customer-service-2/</link>
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		<pubDate>Tue, 19 Jan 2010 18:30:42 +0000</pubDate>
		<dc:creator>Andrea Kallie</dc:creator>
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		<category><![CDATA[Management Strategies]]></category>
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		<description><![CDATA[The way in which we care for customers is expanding fast. Welcome to the exciting world of social media.. A growing trend in the Twitter universe is customer service support. Large companies and corporations are turning toward Twitter to offer unparalleled customer service and to solve problems before a situation escalates out of control. What [...]]]></description>
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		<title>Creating and Feeding the Customer Management Strategy</title>
		<link>http://returnonbehavior.com/2009/09/creating-and-feeding-the-customer-management-strategy/</link>
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		<pubDate>Sat, 26 Sep 2009 00:58:12 +0000</pubDate>
		<dc:creator>Doug Leather</dc:creator>
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		<description><![CDATA[Businesses stand to reap massive rewards by regularly reviewing strategies that enable them to  create value for their customers. This, by implication, requires employees to have a keen understanding of the actual and potential nature and value of existing and prospective customers. Understand your current reality It is crucial, before even attempting to develop a [...]]]></description>
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