How to use surveys to power your social media campaigns

April 28th, 2011

The question that needs to be on everyone’s minds when starting a social media campaign is “How well do you know your audience?” Read the rest of this entry »

Using surveys to power your social media campaigns

April 7th, 2011

The question that needs to be on everyone’s minds when starting a social media campaign is “How well do you know your audience?” Read the rest of this entry »

Customer Expectations vs. Customer Needs

September 26th, 2009

The first rule of stellar service delivery is: Service is all about expectations..

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Customer Focus in a Slow Economy

September 26th, 2009

In these tough and challenging times, getting the customer experience right is critical…

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