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	<title>Return on Behavior Magazine &#187; Ivens</title>
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		<title>Facts you cannot ignore as a customer service or marketing manager</title>
		<link>http://returnonbehavior.com/2009/09/facts-you-cannot-ignore-as-a-customer-service-or-marketing-manager/</link>
		<comments>http://returnonbehavior.com/2009/09/facts-you-cannot-ignore-as-a-customer-service-or-marketing-manager/#comments</comments>
		<pubDate>Fri, 25 Sep 2009 10:43:49 +0000</pubDate>
		<dc:creator>Micheal Leander Nielsen</dc:creator>
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		<category><![CDATA[Marketing Manager]]></category>
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		<category><![CDATA[Phone Service]]></category>
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		<category><![CDATA[Service Customer]]></category>
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		<description><![CDATA[If you attend a marketing, management or customer service conference, you are bound to hear a whole bunch of quotes and &#8220;buzz-sentences&#8221;&#8230; For your benefit, TeleFaction brings you selected facts that are important for most businesses and organizations. This page will be complemented/updated successively, and from 2007 you can expect to find links to TeleFaction&#8217;s [...]]]></description>
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