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	<title>Return on Behavior Magazine &#187; Investment</title>
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		<title>5 minutes on the value of customer service</title>
		<link>http://returnonbehavior.com/2010/06/5-minutes-on-the-value-of-customer-experience/</link>
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		<pubDate>Tue, 22 Jun 2010 03:38:33 +0000</pubDate>
		<dc:creator>Lee Martin</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
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		<category><![CDATA[Attitude]]></category>
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		<category><![CDATA[Customer Retention Strategy]]></category>
		<category><![CDATA[Doing Business]]></category>
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		<category><![CDATA[Second To None]]></category>
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		<description><![CDATA[Lee Martin, the Managing Director of Toojays Training &#38; HR Consultancy looks at how valuable customer service is, and what steps you can take to change. Good customer service is the lifeblood of any business. However, in a competitive climate where costs and services are very similar, it is imperative to realise that every aspect [...]]]></description>
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		<title>Thank you, Bob Cocksedge, for teaching all of us</title>
		<link>http://returnonbehavior.com/2009/09/thank-you-bob-cocksedge-for-teaching-all-of-us/</link>
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		<pubDate>Fri, 25 Sep 2009 23:07:49 +0000</pubDate>
		<dc:creator>Seth Godin</dc:creator>
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		<category><![CDATA[T Mobile]]></category>
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		<category><![CDATA[Whirl]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=337</guid>
		<description><![CDATA[Your call center is probably the cheapest investment you can make in building your B2C or B2B brand among customers and motivated prospects. I met the chief designer for Nokia at Ted. Marko is a great guy, but it was fascinating to watch the interactions he had with people. Every single person he met came [...]]]></description>
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