Putting C-Sat Data into Action
Author and speaker Greg Levin puts it this way – “Finding fresh water in the middle of the desert doesn’t help you – unless you drink it”.
Home for marketing and customer service professionals
Five Incentives for Customer Experience Focus
Fredrik Abildtrup, CEO of TeleFaction guides you through techniques that can be implemented by looking at customer experience in a whole new light.
Forget the crisis! Be S.M.A.R.T. !
It is said that you need to be more conservative in the times of a crisis. This means that you need to assess your business strategies, and adapt to the current situation.
Close the Gap between Customer Promise and Customer Experience in 4 Steps
Mass-communication creates expectations, but when the customer does decide to contact you, how will you know if these expectations are met?