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	<title>Return on Behavior Magazine &#187; Insurance Financial Services</title>
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		<title>ALERD: The new paradigm in dynamic customer surveying.</title>
		<link>http://returnonbehavior.com/2009/09/alerd-the-new-paradigm-in-dynamic-customer-surveying/</link>
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		<pubDate>Sat, 26 Sep 2009 02:27:16 +0000</pubDate>
		<dc:creator>Micheal Leander Nielsen</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Areas Of Opportunity]]></category>
		<category><![CDATA[Critical Component]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Preferences]]></category>
		<category><![CDATA[Customer Satisfaction Survey]]></category>
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		<category><![CDATA[Customer Survey]]></category>
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		<category><![CDATA[Customer Touch Points]]></category>
		<category><![CDATA[Dynamic Customer]]></category>
		<category><![CDATA[Improvement Areas]]></category>
		<category><![CDATA[Insurance Financial Services]]></category>
		<category><![CDATA[Intelligent Companies]]></category>
		<category><![CDATA[Leander]]></category>
		<category><![CDATA[Matter Of Fact]]></category>
		<category><![CDATA[Media Telecom]]></category>
		<category><![CDATA[New Paradigm]]></category>
		<category><![CDATA[Satisfaction Survey Results]]></category>
		<category><![CDATA[Specifics]]></category>
		<category><![CDATA[Unsatisfied Customers]]></category>

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		<description><![CDATA[Ask, Listen, Evaluate Response, Dialogue! Innovative players across such industries as banking, insurance, financial services, publishing, media, telecom and utilities are opting out of the old fashioned static customer surveying to take advantage of the new paradigm in live dynamic and action-oriented customer surveying.  In this introduction to ALERD, Michael Leander Nielsen takes a brief [...]]]></description>
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