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Posts Tagged ‘Insights‚Äô

art of keeping

Measuring the customer experience

We take a look with Fredrik Abildtrup, the CEO of TeleFaction on how to measure the customer experience..
by James Digby


The Impact of Employee Performance on Customer Experience

In times of crisis, several companies need a good knock on the head to come back to the basics and stop the search for the guilty.
by Daniela Guido


Creating and Feeding the Customer Management Strategy

Businesses stand to reap massive rewards by regularly reviewing strategies that enable them to  create value for their customers.
by Doug Leather



More important facts you cannot ignore - part 4

Whenever you attend marketing, management or customer service conferences, you will hear the same exciting thing every time.
by TeleFaction A/S