5 minutes on the value of customer service

June 22nd, 2010

Lee Martin, the Managing Director of Toojays Training & HR Consultancy looks at how valuable customer service is, and what steps you can take to change. Read the rest of this entry »

5 Steps to Keeping Your Customers

April 26th, 2010

Financial turmoil, economic crisis, credit crunch – haven’t we heard enough? The CEO of TeleFaction looks at ways you can find ways of keeping your customers. Read the rest of this entry »

Improving Customer Retention during a Slowdown

April 26th, 2010

Daniel Alcorn looks at 5 statistics you should consider before creating your next marketing strategy. Read the rest of this entry »

5 Steps to Keeping Your Customers

March 24th, 2010

Financial turmoil, economic crisis, credit crunch – haven’t we heard enough? Read the rest of this entry »

Improving Customer Retention during a Slowdown

March 24th, 2010

Daniel Alcorn looks at 5 statistics you should consider before creating your next marketing strategy. Read the rest of this entry »

Customer Psycho-Economics In An Economic Crisis

February 15th, 2010

Stress, confusion, uncertainty and even fear—these emotions are surging in the customer because of the economic crisis. Read the rest of this entry »

Why Customer Focus Differentiates

September 26th, 2009

Discover the benefits of customer focus and the link with customer loyalty and profitability..

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Why Customer Focus Differentiates

September 26th, 2009

Discover the benefits of customer focus and the link with customer loyalty and profitability - by Ray Miller, the managing partner of The Training Bank. Read the rest of this entry »

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