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	<title>Return on Behavior Magazine &#187; Human Beings</title>
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		<title>Relationship capital: the new currency in customer services</title>
		<link>http://returnonbehavior.com/2011/06/relationship-capital-the-new-currency-in-customer-services-2/</link>
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		<pubDate>Wed, 08 Jun 2011 08:17:01 +0000</pubDate>
		<dc:creator>Scott @ Loving Outdoors</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
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		<category><![CDATA[Author Scott]]></category>
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		<category><![CDATA[Shag Pile Carpets]]></category>
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		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2865</guid>
		<description><![CDATA[Companies are traditionally valued based on profit, assets and liabilities, but Scott from Loving Outdoors argues that these criteria may not be enough any more&#8230; In the newly social online world are these criteria still enough? What is relationship capital? The growth of social media has given customers real power, and a voice. Poor customer [...]]]></description>
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		<title>Ten Tips For Impeccable Customer Service</title>
		<link>http://returnonbehavior.com/2009/11/ten-tips-for-impeccable-customer-service/</link>
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		<pubDate>Thu, 26 Nov 2009 11:12:01 +0000</pubDate>
		<dc:creator>Bill Hogg</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
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		<category><![CDATA[Position Of The Moon]]></category>
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		<category><![CDATA[Responsible Adults]]></category>
		<category><![CDATA[Sky]]></category>
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		<category><![CDATA[Word Of Mouth]]></category>
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		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=1457</guid>
		<description><![CDATA[If you want to be able to stand out from the crowd and offer truly great customer service instead of just empty promises, here are ten great tips that will help. There are two ways to fix every problem. The immediate solution is to take care of the customer, leave him or her happy, and [...]]]></description>
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