Return on Behavior Magazine » Harvard Business School http://returnonbehavior.com Home for marketing and customer service professionals Mon, 09 Jan 2012 09:09:35 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 Gambling on Loyalty and Winning http://returnonbehavior.com/2010/11/gambling-on-loyalty-and-winning/ http://returnonbehavior.com/2010/11/gambling-on-loyalty-and-winning/#comments Thu, 25 Nov 2010 01:28:11 +0000 Eric McNulty http://www.returnonbehavior.com/?p=2494 http://returnonbehavior.com/2010/11/gambling-on-loyalty-and-winning/feed/ 0 Apostles and Terrorists – Understanding Customer Loyalty http://returnonbehavior.com/2010/01/apostles-and-terrorists-%e2%80%93-understanding-customer-loyalty/ http://returnonbehavior.com/2010/01/apostles-and-terrorists-%e2%80%93-understanding-customer-loyalty/#comments Tue, 19 Jan 2010 19:08:32 +0000 Peter Stansbury http://www.returnonbehavior.com/?p=1624 http://returnonbehavior.com/2010/01/apostles-and-terrorists-%e2%80%93-understanding-customer-loyalty/feed/ 0