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	<title>Return on Behavior Magazine &#187; Great Customer Service</title>
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	<link>http://returnonbehavior.com</link>
	<description>Home for marketing and customer service professionals</description>
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		<title>The Three R&#8217;s Of Customer Service Or “Can You Relate?”</title>
		<link>http://returnonbehavior.com/2011/02/the-three-rs-of-customer-service-or-%e2%80%9ccan-you-relate%e2%80%9d/</link>
		<comments>http://returnonbehavior.com/2011/02/the-three-rs-of-customer-service-or-%e2%80%9ccan-you-relate%e2%80%9d/#comments</comments>
		<pubDate>Tue, 01 Feb 2011 14:30:43 +0000</pubDate>
		<dc:creator>David Mount</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Attitudes]]></category>
		<category><![CDATA[Business Decisions]]></category>
		<category><![CDATA[Business Plan]]></category>
		<category><![CDATA[Company Mission Statement]]></category>
		<category><![CDATA[Company Values]]></category>
		<category><![CDATA[Customer Service Efforts]]></category>
		<category><![CDATA[Customer Service Survey]]></category>
		<category><![CDATA[Entire Organization]]></category>
		<category><![CDATA[Exceptional Service]]></category>
		<category><![CDATA[Great Customer Service]]></category>
		<category><![CDATA[Integrity Drive]]></category>
		<category><![CDATA[Internal Customer Service]]></category>
		<category><![CDATA[No Surprises]]></category>
		<category><![CDATA[Perceptions]]></category>
		<category><![CDATA[Reflection]]></category>
		<category><![CDATA[Relationship Service]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Reputation]]></category>
		<category><![CDATA[Service Actions]]></category>
		<category><![CDATA[Service Effort]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2555</guid>
		<description><![CDATA[Great customer service is a decision that starts as part of your company mission statement. It must be included when defining your company values and business plan. It must be supported and believed through out your entire organization. People make a business. Not a product, not a process. People, you and me buy from them [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>6 steps to Improve Customer Service Right Now</title>
		<link>http://returnonbehavior.com/2010/06/6-steps-to-improve-customer-service-right-now/</link>
		<comments>http://returnonbehavior.com/2010/06/6-steps-to-improve-customer-service-right-now/#comments</comments>
		<pubDate>Tue, 22 Jun 2010 03:15:59 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Operations]]></category>
		<category><![CDATA[Advice]]></category>
		<category><![CDATA[Building Trust]]></category>
		<category><![CDATA[Customer Service Seminars]]></category>
		<category><![CDATA[Discover]]></category>
		<category><![CDATA[Great Customer Service]]></category>
		<category><![CDATA[Harder Time]]></category>
		<category><![CDATA[Lot]]></category>
		<category><![CDATA[Niche]]></category>
		<category><![CDATA[Paying Attention]]></category>
		<category><![CDATA[Pertinent Questions]]></category>
		<category><![CDATA[Relationship]]></category>
		<category><![CDATA[Reminder]]></category>
		<category><![CDATA[Reminders]]></category>
		<category><![CDATA[Road Map]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2222</guid>
		<description><![CDATA[We get a lot of advice about how to deliver great customer service. Many of the tips are reminders of what we already know (but we occasionally forget). And these are useful. But sometimes, we need more than a reminder. Sometimes it’s helpful to have a system or, at least, some steps to follow. Here [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Your Customer Service:  It’s Not As Good As You Think</title>
		<link>http://returnonbehavior.com/2010/05/your-customer-service-it%e2%80%99s-not-as-good-as-you-think/</link>
		<comments>http://returnonbehavior.com/2010/05/your-customer-service-it%e2%80%99s-not-as-good-as-you-think/#comments</comments>
		<pubDate>Fri, 21 May 2010 03:00:33 +0000</pubDate>
		<dc:creator>Eric Tompkins</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Accurate Data]]></category>
		<category><![CDATA[Amp Company]]></category>
		<category><![CDATA[Attitudes]]></category>
		<category><![CDATA[Bain]]></category>
		<category><![CDATA[Business Owner]]></category>
		<category><![CDATA[Business Owners]]></category>
		<category><![CDATA[Customer Evaluation]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Satisfaction Survey]]></category>
		<category><![CDATA[Excellent Customer Service]]></category>
		<category><![CDATA[Great Customer Service]]></category>
		<category><![CDATA[High Quality]]></category>
		<category><![CDATA[Highest Quality]]></category>
		<category><![CDATA[Honest Numbers]]></category>
		<category><![CDATA[Maritz]]></category>
		<category><![CDATA[Negative Experience]]></category>
		<category><![CDATA[Occasional Customer]]></category>
		<category><![CDATA[Quality Customer Service]]></category>
		<category><![CDATA[Quality Of Service]]></category>
		<category><![CDATA[Research Methods]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2152</guid>
		<description><![CDATA[Ask any business owner if he/she provides excellent customer service and they will undoubtedly answer in the affirmative.  Are your customers satisfied? Again a business owner will answer yes.  But the follow-up question often challenges those very same business owners:  How do you know?  There may be the occasional Customer Satisfaction Survey that indicates “satisfied” [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>Happy Employees Means Happy Clients</title>
		<link>http://returnonbehavior.com/2010/02/happy-employees-means-happy-clients/</link>
		<comments>http://returnonbehavior.com/2010/02/happy-employees-means-happy-clients/#comments</comments>
		<pubDate>Mon, 15 Feb 2010 05:30:59 +0000</pubDate>
		<dc:creator>John Hersey</dc:creator>
				<category><![CDATA[Operations]]></category>
		<category><![CDATA[Congeniality]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service Training]]></category>
		<category><![CDATA[Great Customer Service]]></category>
		<category><![CDATA[Happy Customer]]></category>
		<category><![CDATA[Improving Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Loyal Customers]]></category>
		<category><![CDATA[Loyal Employees]]></category>
		<category><![CDATA[Milestone]]></category>
		<category><![CDATA[Money]]></category>
		<category><![CDATA[Monkey]]></category>
		<category><![CDATA[Payroll]]></category>
		<category><![CDATA[Profitability]]></category>
		<category><![CDATA[Self Esteem]]></category>
		<category><![CDATA[Silk]]></category>
		<category><![CDATA[True Change]]></category>
		<category><![CDATA[Ugly Truth]]></category>
		<category><![CDATA[Vogue]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=1815</guid>
		<description><![CDATA[It has been found that it is impossible to keep a foundation of loyal customers without a foundation of loyal employees. The best employees prefer to work for companies that provide the type of exceptional value that creates customer loyalty, thus, creating loyalty has become the toughest test for leadership. Improving customer service has become [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Ten Tips For Impeccable Customer Service</title>
		<link>http://returnonbehavior.com/2009/11/ten-tips-for-impeccable-customer-service/</link>
		<comments>http://returnonbehavior.com/2009/11/ten-tips-for-impeccable-customer-service/#comments</comments>
		<pubDate>Thu, 26 Nov 2009 11:12:01 +0000</pubDate>
		<dc:creator>Bill Hogg</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Anger]]></category>
		<category><![CDATA[Angry Customer]]></category>
		<category><![CDATA[Circumstances]]></category>
		<category><![CDATA[Crowd]]></category>
		<category><![CDATA[Dignity]]></category>
		<category><![CDATA[Empty Promises]]></category>
		<category><![CDATA[Frustration]]></category>
		<category><![CDATA[Good Customer Service]]></category>
		<category><![CDATA[Great Customer Service]]></category>
		<category><![CDATA[Human Beings]]></category>
		<category><![CDATA[Impeccable Customer Service]]></category>
		<category><![CDATA[Outstanding Customer Service]]></category>
		<category><![CDATA[Position Of The Moon]]></category>
		<category><![CDATA[Providing Outstanding Customer Service]]></category>
		<category><![CDATA[Repeat Business]]></category>
		<category><![CDATA[Responsible Adults]]></category>
		<category><![CDATA[Sky]]></category>
		<category><![CDATA[Two Ways]]></category>
		<category><![CDATA[Whims]]></category>
		<category><![CDATA[Word Of Mouth]]></category>
		<category><![CDATA[Word Of Mouth Advertising]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=1457</guid>
		<description><![CDATA[If you want to be able to stand out from the crowd and offer truly great customer service instead of just empty promises, here are ten great tips that will help. There are two ways to fix every problem. The immediate solution is to take care of the customer, leave him or her happy, and [...]]]></description>
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