Return on Behavior Magazine
Home for marketing and customer service professionals


 
Posts Tagged ‘Goodwill’
 

 
currency

Relationship capital: the new currency in customer services

Companies are traditionally valued based on profit, assets and liabilities, but Scott from Loving Outdoors argues that these criteria may not be enough any more…
by Scott @ Loving Outdoors
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How to Completely Restore Customer Confidence After Things Go Wrong

Author Myra Golden looks at a case study of how you can still win back customers after things go wrong - by using the power of customer service.
by Myra Golden
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