Return on Behavior Magazine » Gap http://returnonbehavior.com Home for marketing and customer service professionals Sun, 29 Jan 2012 20:15:50 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Your company’s bottom line is tied to customer satisfaction http://returnonbehavior.com/2009/09/your-companys-bottom-line-is-tied-to-customer-satisfaction/ http://returnonbehavior.com/2009/09/your-companys-bottom-line-is-tied-to-customer-satisfaction/#comments Sat, 26 Sep 2009 06:36:53 +0000 Leanne Hoagland-Smith http://returnonbehaviormagazine.com.previewdns.com/?p=688 http://returnonbehavior.com/2009/09/your-companys-bottom-line-is-tied-to-customer-satisfaction/feed/ 0 Close the Gap between Customer Promise and Customer Experience in 4 Steps http://returnonbehavior.com/2009/09/close-the-gap-between-customer-promise-and-customer-experience-in-4-steps/ http://returnonbehavior.com/2009/09/close-the-gap-between-customer-promise-and-customer-experience-in-4-steps/#comments Fri, 25 Sep 2009 22:23:36 +0000 Fredrik Abildtrup http://returnonbehaviormagazine.com.previewdns.com/?p=286 http://returnonbehavior.com/2009/09/close-the-gap-between-customer-promise-and-customer-experience-in-4-steps/feed/ 0