Return on Behavior Magazine » Frustrations http://returnonbehavior.com Home for marketing and customer service professionals Sun, 29 Jan 2012 20:15:50 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Poor customer service, there is no excuse http://returnonbehavior.com/2010/11/poor-customer-service-there-is-no-excuse/ http://returnonbehavior.com/2010/11/poor-customer-service-there-is-no-excuse/#comments Wed, 24 Nov 2010 06:33:26 +0000 Rob McKay http://www.returnonbehavior.com/?p=2463 http://returnonbehavior.com/2010/11/poor-customer-service-there-is-no-excuse/feed/ 0 The Expanding Universe of Customer Service http://returnonbehavior.com/2010/01/the-expanding-universe-of-customer-service-2/ http://returnonbehavior.com/2010/01/the-expanding-universe-of-customer-service-2/#comments Tue, 19 Jan 2010 18:30:42 +0000 Andrea Kallie http://www.returnonbehavior.com/?p=1714 http://returnonbehavior.com/2010/01/the-expanding-universe-of-customer-service-2/feed/ 0 Turning Difficult Customers into Raving Fans http://returnonbehavior.com/2009/09/turning-difficult-customers-into-raving-fans/ http://returnonbehavior.com/2009/09/turning-difficult-customers-into-raving-fans/#comments Sat, 26 Sep 2009 03:45:41 +0000 TeleFaction A/S http://returnonbehaviormagazine.com.previewdns.com/?p=569 http://returnonbehavior.com/2009/09/turning-difficult-customers-into-raving-fans/feed/ 0