Return on Behavior Magazine
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Posts Tagged ‘Frustration’
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Customer Experience
no excuse for bad customer service

Poor customer service, there is no excuse

Businesses fail because of two main causes – they can’t generate enough sales or they are poor at customer service. The inability to generate sales can be influenced by many human, physical and environmental circumstances; ...
by Rob McKay
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Customer Experience
10-tips-for-service

Ten Tips For Impeccable Customer Service

If you want to be able to stand out from the crowd and offer truly great customer service instead of just empty promises, here are ten great tips that will help.
by Bill Hogg
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Customer Experience
Untitled-15

4 Ways You Can Handle Customer Service Better

Problem solving for Customer Service Professionals is really based on the attitude that you WANT to help the Customer.
by Leonard Buchholz
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Customer Experience
Untitled-16

Turning Difficult Customers into Raving Fans

If there is one thing that businesses still have to master, it is the art of customer satisfaction.
by TeleFaction A/S
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Customer Experience
4

Have a Plan: Customer-Centricity Doesn’t Happen by Osmosis

In business, the words “planning” and “customer-centric” seldom appear in the same paragraph, let alone in the same sentence.
by David Rance
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