Poor customer service, there is no excuse

November 24th, 2010

Businesses fail because of two main causes – they can’t generate enough sales or they are poor at customer service. The inability to generate sales can be influenced by many human, physical and environmental circumstances; but poor customer service is a human issue, full-stop. Read the rest of this entry »

Ten Tips For Impeccable Customer Service

November 26th, 2009

If you want to be able to stand out from the crowd and offer truly great customer service instead of just empty promises, here are ten great tips that will help.

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4 Ways You Can Handle Customer Service Better

September 26th, 2009

Problem solving for Customer Service Professionals is really based on the attitude that you WANT to help the Customer.

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Turning Difficult Customers into Raving Fans

September 26th, 2009

If there is one thing that businesses still have to master, it is the art of customer satisfaction.

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Have a Plan: Customer-Centricity Doesn’t Happen by Osmosis

September 26th, 2009

In business, the words “planning” and “customer-centric” seldom appear in the same paragraph, let alone in the same sentence. Read the rest of this entry »

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