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	<title>Return on Behavior Magazine &#187; Focus</title>
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	<link>http://returnonbehavior.com</link>
	<description>Home for marketing and customer service professionals</description>
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		<title>3 Steps To Start Listening To Your Customers</title>
		<link>http://returnonbehavior.com/2010/09/3-steps-to-start-listening-to-your-customers/</link>
		<comments>http://returnonbehavior.com/2010/09/3-steps-to-start-listening-to-your-customers/#comments</comments>
		<pubDate>Tue, 14 Sep 2010 04:10:13 +0000</pubDate>
		<dc:creator>Fredrik Abildtrup</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[10 Years]]></category>
		<category><![CDATA[Disciplines]]></category>
		<category><![CDATA[Focus]]></category>
		<category><![CDATA[Improvements]]></category>
		<category><![CDATA[Investments]]></category>
		<category><![CDATA[Key Areas]]></category>
		<category><![CDATA[Likelihood]]></category>
		<category><![CDATA[Metrics]]></category>
		<category><![CDATA[Score]]></category>
		<category><![CDATA[Shape]]></category>
		<category><![CDATA[Simple Steps]]></category>
		<category><![CDATA[Simplicity]]></category>
		<category><![CDATA[Survey]]></category>
		<category><![CDATA[Term Goals]]></category>
		<category><![CDATA[Track Development]]></category>
		<category><![CDATA[Understanding The Relationship]]></category>
		<category><![CDATA[Voice Of The Customer]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2363</guid>
		<description><![CDATA[In TeleFaction we have worked with the Voice of the Customer disciplines for almost 10 years now. We came up with the term ‘Return on Behavior’ because we believe that working with employees and customers takes more than only metrics and processes. We all know that if you want other results than the ones you [...]]]></description>
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		<title>The one measure of customer satisfaction on the Web</title>
		<link>http://returnonbehavior.com/2010/06/the-one-measure-of-customer-satisfaction-on-the-web/</link>
		<comments>http://returnonbehavior.com/2010/06/the-one-measure-of-customer-satisfaction-on-the-web/#comments</comments>
		<pubDate>Tue, 22 Jun 2010 03:54:37 +0000</pubDate>
		<dc:creator>Gerry McGovern</dc:creator>
				<category><![CDATA[Operations]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Back Button]]></category>
		<category><![CDATA[Challenges]]></category>
		<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Dictator]]></category>
		<category><![CDATA[Empathy]]></category>
		<category><![CDATA[Essence]]></category>
		<category><![CDATA[Focus]]></category>
		<category><![CDATA[Journey]]></category>
		<category><![CDATA[Management Principles]]></category>
		<category><![CDATA[Shoes On The Web]]></category>
		<category><![CDATA[Stranger]]></category>
		<category><![CDATA[Task Completion]]></category>
		<category><![CDATA[Task Management]]></category>
		<category><![CDATA[Web Management]]></category>
		<category><![CDATA[Web Task]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2250</guid>
		<description><![CDATA[Task completion has by far the biggest impact on customer satisfaction on the Web. Everything else is just noise. Being customer centric on the Web is all about helping your customers complete top tasks quickly and easily. The customer is a stranger who has a ‘long neck’ of top tasks that are really important to [...]]]></description>
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		<title>Navigating the Changing Winds &#8211; 6 Master Strategies to Building Customer Loyalty</title>
		<link>http://returnonbehavior.com/2009/11/navigating-the-changing-winds-6-master-strategies-to-building-customer-loyalty-2/</link>
		<comments>http://returnonbehavior.com/2009/11/navigating-the-changing-winds-6-master-strategies-to-building-customer-loyalty-2/#comments</comments>
		<pubDate>Thu, 26 Nov 2009 10:37:39 +0000</pubDate>
		<dc:creator>Kellie D'Andrea</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Building Customer Loyalty]]></category>
		<category><![CDATA[Compassion]]></category>
		<category><![CDATA[Current State]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Desires]]></category>
		<category><![CDATA[Dime A Dozen]]></category>
		<category><![CDATA[Expectation]]></category>
		<category><![CDATA[Focus]]></category>
		<category><![CDATA[Hospitality]]></category>
		<category><![CDATA[Master Strategies]]></category>
		<category><![CDATA[Master Strategy]]></category>
		<category><![CDATA[New President]]></category>
		<category><![CDATA[Next Level]]></category>
		<category><![CDATA[Patient Ear]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[Profitability]]></category>
		<category><![CDATA[Smile]]></category>
		<category><![CDATA[Spending Time]]></category>
		<category><![CDATA[State Of The Economy]]></category>
		<category><![CDATA[Unemployment]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=1485</guid>
		<description><![CDATA[Spending time getting to know your customers will help you reap long term benefits in profitability.. The winds &#8220;they are a changing my friend&#8221;. The current state of the economy, a new President, failing financial systems, fluctuating prices and high unemployment have caused many of us to pause and evaluate opportunities to reduce expenses and [...]]]></description>
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		<title>Building Loyalty &#8211; 5 Steps to Succeeding in Difficult Times</title>
		<link>http://returnonbehavior.com/2009/09/building-loyalty-5-steps-to-succeeding-in-difficult-times/</link>
		<comments>http://returnonbehavior.com/2009/09/building-loyalty-5-steps-to-succeeding-in-difficult-times/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 05:44:05 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[5 Steps]]></category>
		<category><![CDATA[Advantage]]></category>
		<category><![CDATA[Business Owners]]></category>
		<category><![CDATA[Decisions]]></category>
		<category><![CDATA[Difficult Times]]></category>
		<category><![CDATA[Economic Conditions]]></category>
		<category><![CDATA[Focus]]></category>
		<category><![CDATA[Foreseeable Future]]></category>
		<category><![CDATA[Game]]></category>
		<category><![CDATA[Hypothesis]]></category>
		<category><![CDATA[Inquiries]]></category>
		<category><![CDATA[Long Time]]></category>
		<category><![CDATA[Lot]]></category>
		<category><![CDATA[Loyalty]]></category>
		<category><![CDATA[Money]]></category>
		<category><![CDATA[Norm]]></category>
		<category><![CDATA[Profitability]]></category>
		<category><![CDATA[Shoppers]]></category>
		<category><![CDATA[Variety]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=623</guid>
		<description><![CDATA[Consistently deliver a truly awesome customer experience each and every day.. Let&#8217;s face it, more and more people are worried about the current economic conditions and how they will be impacted. Comments such as, &#8220;Our inquiries have really dropped off,&#8221; &#8220;People are sure taking a long time to make buying decisions,&#8221; &#8220;Our customers are demanding [...]]]></description>
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