3 Steps To Start Listening To Your Customers

October 25th, 2010

In TeleFaction we have worked with the Voice of the Customer disciplines for almost a decade now. Working with customers like Danske Bank and TopDanmark. Read the rest of this entry »

3 Steps To Start Listening To Your Customers

September 14th, 2010

In TeleFaction we have worked with the Voice of the Customer disciplines for almost 10 years now. Read the rest of this entry »

The one measure of customer satisfaction on the Web

September 9th, 2010

Task completion has by far the biggest impact on customer satisfaction on the Web. Everything else is just noise. Read the rest of this entry »

The one measure of customer satisfaction on the Web

June 22nd, 2010

Task completion has by far the biggest impact on customer satisfaction on the Web. Everything else is just noise. Read the rest of this entry »

Navigating the Changing Winds - 6 Master Strategies to Building Customer Loyalty

November 26th, 2009

Spending time getting to know your customers will help you reap long term benefits in profitability.. Read the rest of this entry »

Navigating the Changing Winds - 6 Master Strategies to Building Customer Loyalty

September 27th, 2009

Spending time getting to know your customers will help you reap long term benefits in profitability..

Read the rest of this entry »

Building Loyalty - 5 Steps to Succeeding in Difficult Times

September 26th, 2009

Consistently deliver a truly awesome customer experience each and every day.. Read the rest of this entry »

Building Loyalty - 5 Steps to Succeeding in Difficult Times

September 26th, 2009

Consistently deliver a truly awesome customer experience each and every day..

Read the rest of this entry »

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