http://returnonbehavior.com Home for marketing and customer service professionals Sun, 29 Jan 2012 20:15:50 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 http://returnonbehavior.com/2009/09/customer-expectations-vs-customer-needs/ http://returnonbehavior.com/2009/09/customer-expectations-vs-customer-needs/#comments Sat, 26 Sep 2009 06:22:52 +0000 Ray Miller http://returnonbehaviormagazine.com.previewdns.com/?p=661 http://returnonbehavior.com/2009/09/customer-expectations-vs-customer-needs/feed/ 0