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	<title>Return on Behavior Magazine &#187; Family And Friends</title>
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		<title>Management Imperative #1: Invest In Culture As A Corporate Asset</title>
		<link>http://returnonbehavior.com/2009/11/management-imperative-1-invest-in-culture-as-a-corporate-asset/</link>
		<comments>http://returnonbehavior.com/2009/11/management-imperative-1-invest-in-culture-as-a-corporate-asset/#comments</comments>
		<pubDate>Thu, 26 Nov 2009 11:13:05 +0000</pubDate>
		<dc:creator>Bruce Temkin</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Approval Processes]]></category>
		<category><![CDATA[Balance Sheet]]></category>
		<category><![CDATA[Capital Expenditure]]></category>
		<category><![CDATA[Carmazzi]]></category>
		<category><![CDATA[Cash Management]]></category>
		<category><![CDATA[Changes Over Time]]></category>
		<category><![CDATA[Competitive Positioning]]></category>
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		<category><![CDATA[Family And Friends]]></category>
		<category><![CDATA[Imperative]]></category>
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		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=1444</guid>
		<description><![CDATA[Why do companies create capital expenditure approval processes and develop strict cash management procedures? To manage their corporate assets. But executives often spend little time, if any, focusing on another critical asset, their corporate culture. Leadership guru Arthur F. Carmazzi does a great job of describing the value of corporate culture: &#8220;The ability to do more than [...]]]></description>
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		<title>In Difficult Times, Keep Your Customers Happy</title>
		<link>http://returnonbehavior.com/2009/09/in-difficult-times-keep-your-customers-happy/</link>
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		<pubDate>Sun, 27 Sep 2009 10:26:26 +0000</pubDate>
		<dc:creator>Drew Stevens</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Bottom Line]]></category>
		<category><![CDATA[Client Acquisition]]></category>
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		<category><![CDATA[Ironically]]></category>
		<category><![CDATA[Loyalty]]></category>
		<category><![CDATA[Negative Interaction]]></category>
		<category><![CDATA[Paced World]]></category>
		<category><![CDATA[Profitability]]></category>
		<category><![CDATA[Real Estate]]></category>
		<category><![CDATA[Remote Control]]></category>
		<category><![CDATA[S Market]]></category>
		<category><![CDATA[S Sales]]></category>
		<category><![CDATA[Telecommunications]]></category>
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		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=767</guid>
		<description><![CDATA[Ironically, the cost of keeping a client is less costly than trying to find a new one&#8230; Recent research stipulates that advertising expenses, web development, television production and other media means are simply too costly to the bottom line. Yet, rather than focus on the core, organizations incessantly seek new clients for business. Recently, a [...]]]></description>
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