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	<title>Return on Behavior Magazine &#187; Facebook</title>
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	<link>http://returnonbehavior.com</link>
	<description>Home for marketing and customer service professionals</description>
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		<title>Relationship capital: the new currency in customer services</title>
		<link>http://returnonbehavior.com/2011/06/relationship-capital-the-new-currency-in-customer-services-2/</link>
		<comments>http://returnonbehavior.com/2011/06/relationship-capital-the-new-currency-in-customer-services-2/#comments</comments>
		<pubDate>Wed, 08 Jun 2011 08:17:01 +0000</pubDate>
		<dc:creator>Scott @ Loving Outdoors</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Assets And Liabilities]]></category>
		<category><![CDATA[Author Scott]]></category>
		<category><![CDATA[Bad News]]></category>
		<category><![CDATA[Business Relationships]]></category>
		<category><![CDATA[Customer Services]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Fast Cars]]></category>
		<category><![CDATA[Goodwill]]></category>
		<category><![CDATA[Human Beings]]></category>
		<category><![CDATA[Informal Business]]></category>
		<category><![CDATA[Jargon]]></category>
		<category><![CDATA[Matter Of Fact]]></category>
		<category><![CDATA[Mr Smith]]></category>
		<category><![CDATA[Personal Needs]]></category>
		<category><![CDATA[Poor Customer Service]]></category>
		<category><![CDATA[Rebirthing]]></category>
		<category><![CDATA[Relationship Capital]]></category>
		<category><![CDATA[Reputation]]></category>
		<category><![CDATA[Shag Pile Carpets]]></category>
		<category><![CDATA[Suite Bathrooms]]></category>
		<category><![CDATA[Tent]]></category>
		<category><![CDATA[Term Relationship]]></category>
		<category><![CDATA[Tweet]]></category>
		<category><![CDATA[Value Customers]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2865</guid>
		<description><![CDATA[Companies are traditionally valued based on profit, assets and liabilities, but Scott from Loving Outdoors argues that these criteria may not be enough any more&#8230; In the newly social online world are these criteria still enough? What is relationship capital? The growth of social media has given customers real power, and a voice. Poor customer [...]]]></description>
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		<title>Listen, learn, and avoid consumer boycotts</title>
		<link>http://returnonbehavior.com/2010/01/listen-learn-and-avoid-consumer-boycotts/</link>
		<comments>http://returnonbehavior.com/2010/01/listen-learn-and-avoid-consumer-boycotts/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 19:05:01 +0000</pubDate>
		<dc:creator>TeleFaction A/S</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Company Policies]]></category>
		<category><![CDATA[Company Share Prices]]></category>
		<category><![CDATA[Consumer Boycotts]]></category>
		<category><![CDATA[Consumer Campaigns]]></category>
		<category><![CDATA[Consumer Empowerment]]></category>
		<category><![CDATA[Consumer Experiences]]></category>
		<category><![CDATA[Countermeasure]]></category>
		<category><![CDATA[Customer Service Problems]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Impact Survey]]></category>
		<category><![CDATA[Poor Customer]]></category>
		<category><![CDATA[Pressure Groups]]></category>
		<category><![CDATA[Returns Refunds]]></category>
		<category><![CDATA[Rightnow Technologies]]></category>
		<category><![CDATA[Social Networking Site]]></category>
		<category><![CDATA[Social Networking Sites]]></category>
		<category><![CDATA[Social Web]]></category>
		<category><![CDATA[Study Also Found That]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Uk Adults]]></category>
		<category><![CDATA[Uk Consumers]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=1726</guid>
		<description><![CDATA[Consumers are becoming increasingly proactive in the way they deal with companies following a poor customer experience, according to the &#8216;Customer Experience Impact Survey&#8217;. The fourth annual study found that 44% of consumers have returned goods as a countermeasure to poor experiences, a 5% increase over the previous year. But apart from consumers returning products [...]]]></description>
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		<title>Top 10 marketing trends for 2010</title>
		<link>http://returnonbehavior.com/2010/01/top-10-marketing-trends-for-2010/</link>
		<comments>http://returnonbehavior.com/2010/01/top-10-marketing-trends-for-2010/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 18:21:53 +0000</pubDate>
		<dc:creator>TheWiseMarketer.com published by Pete Clark</dc:creator>
				<category><![CDATA[Operations]]></category>
		<category><![CDATA[Car Finder]]></category>
		<category><![CDATA[Consumer Focus]]></category>
		<category><![CDATA[Disparate Elements]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Iphone]]></category>
		<category><![CDATA[Marketing Media]]></category>
		<category><![CDATA[Mash]]></category>
		<category><![CDATA[Media Experience]]></category>
		<category><![CDATA[Media Trends]]></category>
		<category><![CDATA[Merchant Web]]></category>
		<category><![CDATA[New Entries]]></category>
		<category><![CDATA[New Inspiration]]></category>
		<category><![CDATA[Personal Choice]]></category>
		<category><![CDATA[Recipe Finder]]></category>
		<category><![CDATA[Savvy Consumers]]></category>
		<category><![CDATA[Steady Stream]]></category>
		<category><![CDATA[Surprise Appearances]]></category>
		<category><![CDATA[Traditional Channels]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Zipcar]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=1706</guid>
		<description><![CDATA[Looking ahead to 2010, marketers will face continuing hard times with an increasing consumer focus on personal choice in terms of marketing media. He has compiled what he believes will be the top ten marketing media trends to emerge during the next twelve months and beyond. Perhaps not surprisingly, much of the focus is on [...]]]></description>
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