Return on Behavior Magazine
Home for marketing and customer service professionals


 
Posts Tagged ‘Facebook’
 

 
currency

Relationship capital: the new currency in customer services

Companies are traditionally valued based on profit, assets and liabilities, but Scott from Loving Outdoors argues that these criteria may not be enough any more…
by Scott @ Loving Outdoors
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Listen, learn, and avoid consumer boycotts

Consumers are becoming increasingly proactive in the way they deal with companies following a poor customer experience, according to the ‘Customer Experience Impact Survey’.
by TeleFaction A/S
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top10 ideas

Top 10 marketing trends for 2010

Looking ahead to 2010, marketers will face continuing hard times with an increasing consumer focus on personal choice in terms of marketing media.
by TheWiseMarketer.com published by Pete Clark
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